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‎06-03-2025 04:30 AM

HP Recommended
Product: HP EliteBook 640 14 inch G11 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11

Hello,

My Users experiencing an issue with my wireless network connection. The system event logs show the error "WLAN Extensibility Module has stopped," and :

 

Capability change on {be972071-cb9e-4ee6-b68c-d3e156a36b7e} (0x47008000000000 Family: V4 Capability: None ChangeReason: CapabilityReset)

Capability change on {be972071-cb9e-4ee6-b68c-d3e156a36b7e} (0x47008000000000 Family: V4 Capability: None ChangeReason: SuspectArpProbeFailed)

 

This suggests a problem with my Intel wireless adapter.

Symptoms:

  • Intermittent loss of Wi-Fi connectivity.
  • Event log entries indicating "WLAN Extensibility Module has stopped."
  •  

System Information:

  • Computer Make and Model: [Please provide this information]
  • Windows Version: Win11 24H2
  • Wireless Adapter Model: Intel AX211 Wi-Fi 6E vPro 160

Request:

I require assistance resolving this issue. Please provide guidance on further troubleshooting steps If necessary, I would appreciate escalation to a higher support tier.Please let me know if you need any additional information.

 

Regards,

 

Reply
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