WWAN intel XMM™ 7560 LTE-Advanced Pro Module in Product ID 6EX89EA#ABH ; HP Spectra Folio 13-ak0800n

[mukul_sharma]

Hi,

I have bought the HP Spectra Folio 13-ak0800n, Product Id - 6EX89EA#ABH , as per the specification sheet ( mentioned in link) it has WWAN  Intel XMM™ 7560 LTE-Advanced Pro but i cannot find this H/w in my laptop.   

https://support.hp.com/us-en/document/c06230750

With Regards,

Mukul Sharma

[A4Apollo]

Hi! @mukul_sharma,

Please share us the serial number of the product through a private message to give you accurate information.

As you have not shared the complete product details, I might not be able to share the complete information. Please write back to us with the details requested to assist you better.

According to the laptop user guide, it does have a sim card slot. Refer the details below.

Support for Intel XMM 7560 LTE-Advanced Pro WWAN module

Also, Refer the laptop user guide for more information. Click Here

Note: Refer page 2 for more information.

I'll watch your reply!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[mukul_sharma]

Hi @A4Apollo,

I am agreeing with you, that as per specifications/ HP Documents / HP Website , It should have "Intel XMM 7560 LTE-Advanced Pro WWAN module"  and physical SIM Slot, But in real, it isn't present. 

This is major goof up from the HP EU and I also written mail to  Head  &  VP -  EMEA , with proofs , but they  choose to ignore. This is can be a classic case for court/ major PR headache for HP.

I will share you the serial No in Pvt and also attaching the product pic  for the reference. 
1. Devices Pic
2. Device Manager Picture

3. Settings > Internet & Networking

With Regards,

[A4Apollo]

Hi! @mukul_sharma,

Thanks for sharing the images. However, I would need the serial number of the product to confirm the sim card slot on the PC.

Please share the details through a private message to assist you better.

Hope to hear from you soon!

Take Care! 

[mukul_sharma]

Hi! @A4Apollo,

I have send you Sr. No in Pvt. Msg.  along with pic.

Hoping to hear from you very soon.

With Regards,

Mukul Sharma

[A4Apollo]

@mukul_sharma,

Thanks for sharing the product details.

Using the serial number you shared, I was not able to extract much information from it.

However, I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Take Care!

[MatzeX360]

Hi,

are here any news? You will find the Modem under "System Devices" but I think: if the lte modem not is listed under Networkdevices it wont work.

I have the Problem with a HP Spectre X 360 - I tested two Devices now an on both I always get a "Device Disconnect" Sound because of the LTE Modem.

Kind Regards

Matze

[mukul_sharma]

Hi,

Didn't helped, though I got a call from the HP Custumer Services India , But they can't help much since the product is from EU, Different region, they are unable to change the product or get the product replaced.

Get it verified though service centre that NO SIM or Module Present. the Product is returned back to HP and will get full refund.

I Would Request HP Team /  kindly highlight this wrong specification of the product to the highest level and get its rectified. 

Now I have to think 1000x times before I buying next HP product. Since the product info on HP website not reliable.

Regards,

Mukul Sharma