We couldn't find wireless devices on your PC

[Ali_Kaptan]

Hi,

    I can't connect to a wi-fi network and i can't even see the Wi-Fi button or drivers on my PC. I've tried re-installing the correct drivers , i've tried restoring the pc , any more suggestions please ? i would highly appreciate if this problem will be solved.

Thank you

[BHK6]

Hi @Ali_Kaptan

Welcome to the HP Support Forums! I understand that you are having some connection issues. I will be happy to help. I will need some additional information from you; What is your product number? What do you have listed in your Device Manager under Network Adapters?

Try the built-in Windows troubleshooter mentioned in this HP document Troubleshooting Wireless Network and Internet Connection. Below are a few generic troubleshooting steps that you can try:

Power cycle the network:

1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Reset the TCP/IP settings:

1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

Reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Change power management option for your wireless adapter:

1. Open Device Manager.
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget the Network and reconnect (Windows 8):

1. Press Windows Key + C
2. Click Settings.
3. Click Change PC settings.
4. Click Network on the left.
5. Click Manage known networks.
6. Click the network name.
7. Click Forget.
8: Reconnect

[Ali_Kaptan]

ADVANCED

SYSTEM INFORMATION

Computer Manufacturer Hewlett-Packard Computer Model 228D

Operating System (O/S) Microsoft Windows 8 (build 9200), 64-bit Operating System Build (O/S) 9200

Operating System (version) 6.2.9200 O/S Language 0409

System RAM 16 GB

.NET Framework Version 3.5.30729.4926

CD or DVD Device hp DVDRAM GU90N

System Hard Drive Overview

System Total Storage Size: 930.5 GB

Local Disk C: 913.1 GB

Used space: 47.1 GB

Free Space: 866.0 GB

Local Disk 😧 17.4 GB

Used space: 15.6 GB

Free Space: 1.8 GB

Memory Detail

Total Physical Memory 16 GB

Available Physical Memory 13.5 GB

Total Virtual Memory 2.0 GB

Physical Drive 0 Maker  

Model HGST HTS541010A9E680

Bus Type SATA Physical Drive 0 Maker  

Model HGST HTS541010A9E680

Bus Type SATA

Internet Browser [101] Internet Explorer

Internet Browser Version [101] 11.0.9600.17105

GRAPHICS INFORMATION

Graphics Product [1] NVIDIA GeForce GTX 850M

Graphics Driver Version 9.18.13.3285 3D

Acceleration Yes

Hardware Transform & Lighting Support Yes

Video Memory 1.8 GB

Vertex Shader Support 5.0

Pixel Shader Support 5.0

Microsoft DirectX* Version 11.0

Current Graphics Resolution 1366x768

Current Color Depth 32 Bits Per Pixel

Graphics Product [2] NVIDIA GeForce GTX 850M 3D Acceleration Yes

Hardware Transform & Lighting Support Yes

Video Memory 4.0 GB

Vertex Shader Support 5.0 Pixel Shader Support 5.0

MOTHERBOARD INFORMATION

Manufacturer not detected

Model 228D AA Number not detected

BIOS Vendor Insyde

BIOS Version Insyde F.34

BIOS Release Date  

System Memory 16 GB

Sound Card Realtek High Definition Audio

PROCESSOR INFORMATION

Manufacturer Intel Model Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz

Intel Processor analysis tools Intel Processor analysis tools CPU Speed 2.6 GHz Link to Processor Specification Link to Processor Specification CPU Revision   CPU Type 00 CPU Family 06 CPU Model 45 CPU Stepping 1

WIRED NETWORKING INFORMATION

Wired Networking Product Realtek PCIe GBE Family Controller

Driver Version 8.35.716.2014

Hardware IDs PCIVEN_10E​C&DEV_8168​&SUBSYS_22​8D103C&REV​_10    

WIRELESS NETWORKING INFORMATION

Wireless Networking Product  

Driver Version  

Hardware IDs *ISATAP

Product name: HP ENVY 15 Notebook PC

Product number: J0B63EA#ABV

Serial number: Moderator edited Serial Number]

Windows 8.1 Single Language 64-bit 

~Device Manager > Network Adapters > When expanded , "Realtek PCIe GBE Family Controller" driver is visible only.

-I tried

"Scan for hardware changes"

"Downloading all the network driver of my laptop and installed them"

"Re-installed drivers using HP Recovery Manager"

"Updated BIOS and every update that the laptop needed"

"Tried the troubleshooting option"

None of the things I have done worked so i would like to get assistance please.

Thank you.

[BHK6]

Hi Ali_Kapton,

In this HP document Testing for Hardware Failures there is a section Testing using HP Support Assistant in Windows 8 that will show you how to do the HP Network Check. Let me know how that goes.  I am starting to lean towards it being a hardware issue based on all the troubleshooting you are have already done.

[Ali_Kaptan]

Apologies since I haven't mentioned earlier that i have tried HP PC Diagnostics UEFI and HP Support Assistant.

HP PC Diagnostics UEFI 

Wireless Module ended up saying "NOT FOUND"

and

HP Support Assistant

Name : **********

Local IP Address : **.**.**.**

Connection type : Wired

Signal Strength : Unavailable

Adapter : Realtek PCIe GBE Family Controller

Mac Address : **:**:**:**:**:**

I have a strong feeling that the issue is with the hardware and that's heartbreaking to face such an issue after a week since I have purchased the laptop. I don't think there would be a solution for this with installing a driver or any other diagonistics.

An online support would be perfect actually , I highly appriciate for the quick replies but online assistance would be amazing, or a group chat with a group of technicians together would be just perfect.

Looking forward for a positive reply and thank you so much for the effort.

[BHK6]

Hi Ali_Kapton

At this point I am definitely thinking we have a hardware issue with the wireless adapter. Your best bet is to give us a call regarding repair options. You can reach HP Total Care at 1-800-474-6836 in North America or start here if you live outside of North America.

[Jerrysbaby]

Great advice but can you give workarounds for this issue for those of us whose pc is out of the service date?  I have been dealing with this issue for a while now and have tried just about every fix.  I can only find my device under the show hidden devices in the device manager.  Then it says it is not connected.  That can't be so now what?  It seems to be something with Realtek and have went to their site and downloaded newest drivers ect.  This fixed it once but then the issue reoccurred and now I can't get it to work no matter what I try.