Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
01-05-2021 01:44 PM
Product: HP-14 AMD 4GB 128GBSSD
Operating System: Microsoft Windows 10 (64-bit)
MY machine freezes when I use most any web browser, edge, waterfox, chrome, fire fox-They all do the same thing freeze and I lose control of my laptop. I have done malware, virus, registry cheeks and come up all ok. when I got this laptop it was fast and never froze up it has been only since about December 28th on it has been doing this. HELP!!!
1 REPLY 1
01-08-2021 11:52 AM - edited 01-08-2021 11:53 AM
Hi@Georgeb25, Welcome to the HP Support Community!
A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the laptop freezes. Don't worry we'll work together to find a solution for you.
To provide you with an accurate solution, I'll need a few more details:
Have you made any software or hardware changes on the computer?
Have you performed any troubleshooting steps before posting?
Did you try to run any test on the computer?
In the meantime, let's try these steps here:
Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.
Run a System diagnostics test as well as an extensive test on the Hard drive and Memory from F2 (Please capture the failure ID for further assistance).
If the test fails, I recommend you contact our HP phone support for further assistance.
If the test passes, Next thing, I would suggest here is to Run Windows Updates troubleshooter -
Download and install the troubleshooter from this link.
Now try to perform Windows Updates -
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
If the issue still persists, I would suggest you try to update the Bios, Chipset, and graphics card drivers on your computer from our HP Support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer to this link to know how to use HP support assistant.
Meanwhile, I recommend you to follow the steps in the below article and check if it helps.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community