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10-25-2020 03:12 AM
I have cleared my cookies, reset and done powerwash. Website examples are BOOTS, ALDI, MORRISONS.
This has only recently started to happen, I've had my Chromebook for over a year
10-28-2020 08:23 AM
@VANESSAMAC Welcome to HP Community!
I understand that you are unable to open a particular website.
In that case, I would suggest you perform a system recovery
A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state.
If a hard reset does not resolve your issue OR your Chromebook shows the error message Chrome OS is missing or damaged, you might need to perform a system recovery. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.
Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
11-30-2020 02:30 AM
I’d recommend you contact HP Phone Support in your region for further assistance
Follow the instructions below to reach them:
1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6)Fill the web-form and proceed further.
Hope this helps!