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11-30-2020 09:51 AM
Product: Notebook 15
Operating System: Microsoft Windows 10 (64-bit)
The wires in the cable shielding of my WiFi antenna broke close to the end that connects to the internal WLAN card and I am having to network my laptop to another laptop with ethernet cables and a switch. I have tried using a wireless antenna from an older HP 2000 notebook that ran Windows 7 but, the connector on that one was too big to connect onto the WLAN card of my HP Notebook 15-bs series laptop. I have searched around online for a replacement antenna for the internal WLAN card which is an Intel Wireless-AC 9461 chipset. If anyone knows where I could buy a replacement antenna for this specific WLAN chipset, please provide the info.
1 REPLY 1
12-03-2020 02:19 PM
I reviewed your post and I understand that you are looking for a wireless antenna for your computer.
Don’t worry, I assure you I will try my best to get this sorted.
You can purchase all the replacement parts available for your computer from the HP part surfer.
Follow the steps in the below article for detailed instructions.
Or else you can contact the support team and they will assist you in ordering the part.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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