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‎11-30-2022 10:39 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (457S2AV)
Operating System: Microsoft Windows 11

When I use my Samsung M31 phone's mobile hotspot as the network for my laptop, youtube videos do not play. There is no error message displayed, but the videos do not play, just keeps loading. Other video providers such as Twitch work fine. Youtube videos work on other networks.

Category:
1 REPLY 1

‎11-30-2022 01:56 PM

HP Recommended

Hello @RohanKhatua 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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