cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Castor1
New member
1 0 0 0
Message 1 of 2
106
Flag Post

Why can't I find 5Ghz in wifi?

‎07-28-2020 04:51 AM

HP Recommended
Product: DESKTOP-CPC1K26
Operating System: Microsoft Windows 10 (64-bit)

I can't find in the wifi the 5Ghz wifi that was newly installed

1 REPLY 1
iomare
Level 15
Level 15
12,522 9,775 2,491 5,185
Message 2 of 2
Flag Post

‎07-28-2020 05:09 AM

HP Recommended

Hi,

Can you provide the exact model or product number

https://support.hp.com/us-en/document/bph07555

 

Are you sure you have an ac wifi module in the desktop? If you only have b/g/n module it will not be able to detect the 5GHz network, only 2.4.

 

Let me know,

David

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation