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09-25-2023 10:00 AM
Product: HP ENVY x360 15 Convertible PC 15-es2000 (4V391AV)
Operating System: Microsoft Windows 11
The app on my cellular phone to use for support does not stay in the app when asking for community support. It takes me to a website in a browser. Why cannot the app do this? What is the purpose of the app? I have to go out to a website anyway with redirects…
Thank you,
Vic-ky
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