Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Why the wifi keeps disconnecting and connecting again

HP Recommended
HP Pavilion 14-ce3009nq
Microsoft Windows 10 (64-bit)

I have this issue since I've bought it, when I connect it to wi-fi  after some time it disconnects and connects again on it's own.

It is very unpleasant because I have online calls and video meetings, and at some point they freeze because I have a few seconds, or sometimes 1-2 minutes when I have no internet. The only network that is working properly is the hotspot. I've tried to disable the drivers for wi-fi and to reinstall them, but it' s the same. I have tried the HP Network Diagnostics and this message came. Please help me solve this issue.Screenshot_1.png

HP Support Agent
HP Support Agent
12,612 12,581 973 1,104
Message 2 of 2
Flag Post
HP Recommended

Hi @Khety


Welcome to the HP Support Community. 


To resolve this issue, download and install the following SoftPaq to update the WLAN driver:

WLAN Disconnects Frequently


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation