• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion 14-ce3009nq
Microsoft Windows 10 (64-bit)

I have this issue since I've bought it, when I connect it to wi-fi  after some time it disconnects and connects again on it's own.

It is very unpleasant because I have online calls and video meetings, and at some point they freeze because I have a few seconds, or sometimes 1-2 minutes when I have no internet. The only network that is working properly is the hotspot. I've tried to disable the drivers for wi-fi and to reinstall them, but it' s the same. I have tried the HP Network Diagnostics and this message came. Please help me solve this issue.Screenshot_1.png

1 REPLY 1
HP Recommended

Hi @Khety

 

Welcome to the HP Support Community. 

 

To resolve this issue, download and install the following SoftPaq to update the WLAN driver:

WLAN Disconnects Frequently

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.