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Khety
New member
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Message 1 of 2
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Why the wifi keeps disconnecting and connecting again

HP Recommended
HP Pavilion 14-ce3009nq
Microsoft Windows 10 (64-bit)

I have this issue since I've bought it, when I connect it to wi-fi  after some time it disconnects and connects again on it's own.

It is very unpleasant because I have online calls and video meetings, and at some point they freeze because I have a few seconds, or sometimes 1-2 minutes when I have no internet. The only network that is working properly is the hotspot. I've tried to disable the drivers for wi-fi and to reinstall them, but it' s the same. I have tried the HP Network Diagnostics and this message came. Please help me solve this issue.Screenshot_1.png

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Khety

 

Welcome to the HP Support Community. 

 

To resolve this issue, download and install the following SoftPaq to update the WLAN driver:

WLAN Disconnects Frequently

 

Hope this helps! Keep me posted. 

 

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