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‎12-28-2017 11:08 AM

HP Recommended
Product: hp envy
My brand new hp envy that I received on 12/25/17 will not work with my beats solo 3 wireless headphones. When I go to Bluetooth settings it'll say it's connected to the headphones but when I watch a video Itbplays out of the computer speakers not the beats. Then when I go back to Bluetooth settings it says paired with beats and when I try to connect it again it won't let me. Nothing is wrong with beats because I just got them today and they work on my iPhone.
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5 people had the same question
2 REPLIES 2

‎12-28-2017 11:36 AM

HP Recommended

@savjojones

 

I don't know what is your HP Envy and its Operating system but most likey is runs Windows 10. Please try

 

(a) Rght click the speaker icon (right corner),

(b) Select Playback devices,

(c) Right lick Bluetooth speakers and enable.

 

If you can't see Bluetooth speakers, you need to go to Beats to download drivers and install to your computer then try a, b, c again.

 

Regards.

BH
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‎12-28-2017 12:24 PM

HP Recommended
It's an Envy x360 and the other tips you gave me didn't work
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