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‎06-06-2022 05:21 PM

HP Recommended
Product: HP 15-f018ca Notebook PC (ENERGY STAR)
Operating System: Microsoft Windows 8.1 (64-bit)

I just recently upgraded to Wi-Fi 6 but my laptop can’t see the new wifi network but I can see other networks how can I get my laptop to see and connect to my new Wi-Fi 6 network? Thanks 

Category:
1 REPLY 1

‎06-06-2022 05:37 PM - edited ‎06-06-2022 05:38 PM

HP Recommended

Hi:

 

Below is the link to the product specs for your notebook.

 

HP 15-f018ca Notebook PC Product Specifications | HP® Customer Support

 

It comes with a single band Wi-Fi adapter (Realtek RTL8188EE) that only works on the 2.4 GHz Wi-Fi N band.

 

Ensure that your new router is set to broadcast on both the 2.4 GHz and 5.0 GHz Wi-Fi bands and allows for wireless N support on the 2.4 GHz band.

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