• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-07-2025 06:57 AM

HP Recommended

Hello HP Community,

I’ve been experiencing frequent Wi-Fi drops with my Realtek RTL8822CE 802.11ac PCIe Adapter.

The connection shows 100% signal strength, but it often freezes for a few seconds or drops completely. In Task Manager → Performance → Wi-Fi, the Send and Receive rate suddenly drops to 0 Kbps and then goes up again.

When I run continuous ping test (ping 8.8.8.8 -t), I see about 20% packet loss and frequent “Request timed out” messages.

I have already tried:

  • Updating the driver via Device Manager (still the same result)

  • Switching between 2.4 GHz and 5 GHz Wi-Fi bands

  • Disabling power-saving mode for the adapter

  • Restarting router (no effect)

Details:

  • Adapter: Realtek RTL8822CE 802.11ac PCIe Adapter

  • Band: 5 GHz (Channel 161)

  • Radio Type: 802.11n (not 802.11ac)

  • Signal: 100% (RSSI ≈ -62 dBm)

  • Driver version: 2024.0.10.226

Could HP please provide the latest stable driver for RTL8822CE for my model?
Also, is there any firmware or BIOS update that helps improve the Wi-Fi stability for this chipset?

Thank you!

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-07-2025 07:14 AM

HP Recommended

Hi:

 

Below is the link to the latest Wi-Fi driver HP currently has for the Realtek RTL8822CE Wi-Fi adapter:

 

Realtek RTL8xxx Wireless LAN Drivers

 

2024.10.230.600     Jun/11/2025

 

sp162860.exe

 

There are no firmware updates available for Wi-Fi cards.

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-07-2025 07:14 AM

HP Recommended

Hi:

 

Below is the link to the latest Wi-Fi driver HP currently has for the Realtek RTL8822CE Wi-Fi adapter:

 

Realtek RTL8xxx Wireless LAN Drivers

 

2024.10.230.600     Jun/11/2025

 

sp162860.exe

 

There are no firmware updates available for Wi-Fi cards.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.