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‎03-18-2025 09:38 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-e2000 (2J4V9AV)

I'm experiencing a persistent issue with the Wi-Fi performance on my laptop. Here are the details:

  • Device Model: HP 15.6 inch Laptop PC 15-e2000 (2J4V9AV)
  • Wi-Fi Adapter: Realtek RTL8821CE 802.11ac PCIe Adapter
  • Operating System: Windows 11 Pro
  • Driver Version: 2024.10.229.0 (dated May 16, 2024)

Issue Description:

  • The download speed fluctuates between 15 Mbps and 30 Mbps, even though other devices on the same network are consistently getting higher speeds, close to the expected 80 Mbps..
  • I have tried the following troubleshooting steps without improvement:
    • Network reset and Windows updates
    • Adjusting advanced adapter settings (bandwidth, channel width, and preferred band)
    • Testing on different Wi-Fi channels and frequencies (2.4GHz and 5GHz)
    • Disabling background apps and power-saving options

This issue started after upgrading to Windows 11 Pro, but I'm not sure if that is the root cause.

1 REPLY 1

‎03-19-2025 07:38 AM

HP Recommended

The only suggestion I can offer would be to update the Wi-Fi driver to the latest version because 2024.10.229.0 is out of date.

 

Version 2024.10.230.2    11/25/2024

 

https://ftp.hp.com/pub/softpaq/sp156001-156500/sp156495.exe 

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