Wi-Fi and Bluetooth inst working

[Snoopyhead]

Tried everything but Wifii and bluetooth inst working. Infact both drivers are not showing in device manager

[Nal_NR]

Hi @Snoopyhead,

Welcome to the HP Support Community. 

I'd be happy to help you! 

This could be a compatible issue with your current OS.

If the WiFi and Bluetooth drivers are not showing up in Device Manager on your HP Pavilion Gaming - 15-ec0101ax running Windows 11, it indicates that the system is not recognizing the network adapter hardware. Here are the steps you can take to troubleshoot and resolve this issue:

1. Check the BIOS Settings

Ensure that the WiFi and Bluetooth are enabled in the BIOS.

1. Enter BIOS Setup:
   • Restart your computer and press Esc or F10 repeatedly to enter the BIOS setup.
2. Check Wireless Settings:
   • Navigate to the Advanced or Integrated Peripherals section (the exact name may vary).
   • Ensure that the wireless and Bluetooth options are enabled.
3. Save and Exit:
   • Save any changes and exit the BIOS setup.

2. Update the BIOS

Updating the BIOS can resolve hardware detection issues.

1. Visit HP Support:
   • Go to the HP Support page and search for your specific model.
2. Download the BIOS Update:
   • Download and install the latest BIOS update for your model.
3. Follow the Instructions:
   • Follow the on-screen instructions to update the BIOS.

3. Perform a Network Reset

Resetting the network settings can sometimes resolve connectivity issues.

1. Open Settings:
   • Press Win + I to open Settings.
2. Navigate to Network & Internet:
   • Go to Network & Internet > Status.
3. Network Reset:
   • Scroll down and click on Network Reset.
   • Follow the on-screen instructions and restart your computer.

4. Reinstall Network Drivers

Manually reinstall the network drivers to ensure they are properly installed.

Download Drivers:

• Visit the HP Support page and download the latest WiFi and Bluetooth drivers for your model.

Open Device Manager:

• Press Win + X and select Device Manager.

Show Hidden Devices:

• Click on View in the top menu and select Show Hidden Devices.

Uninstall Network Adapters:

• If any network adapters appear (even as hidden), right-click and uninstall them.

Install Drivers:

• Install the downloaded drivers manually and restart your computer.

Please find the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Snoopyhead,

Please find the next steps below.

5. Check for Windows Updates

Ensure your system is up to date as updates can fix known issues.

1. Open Settings:
   • Press Win + I to open Settings.
2. Navigate to Update & Security:
   • Go to Update & Security > Windows Update.
3. Check for Updates:
   • Click on Check for updates and install any available updates.

6. Run Hardware Diagnostics

Use HP's hardware diagnostic tool to check for hardware issues.

1. Open HP PC Hardware Diagnostics Windows:
   • Search for HP PC Hardware Diagnostics Windows in the Start menu and open it.
2. Run the Network Test:
   • Run the network test to check for any hardware issues with the network adapter.

7. Perform a System Restore

If the issue started recently, you might be able to resolve it by restoring your system to a previous state.

1. Open System Restore:
   • Press Win + R, type rstrui, and press Enter.
2. Choose a Restore Point:
   • Follow the on-screen instructions to choose a restore point from before the issue starts.
3. Restore Your System:
   • Complete the restoration process and restart your computer.

If none of the above steps resolve the issue, it may be a hardware problem with the network adapter. Contact phone support for further options.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.