• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion x360 Convertible Laptop PC 14m-dw1013dx

My wifi and wireless options have completely disappeared. My Wi-Fi is running on everything else normal. The Wi-Fi icon is gone from the computer along with all Wi-Fi items in the device manager. I have rebooted everything, laptop and modem/routers and they will not come back. I cannot connect to other Wi-Fi or even hot spot because the option to connect to anything is completely gone. I have tried everything possible and I cannot get the Wi-Fi option back to even try to connect to new Wi-Fi options. 

3 REPLIES 3
HP Recommended

Hi @m_c3,

 

Welcome to the HP Support Community.

 

I understand that you are facing issues with connectivity. I'd like to help!

 

Have you done any changes to your router or internet?

 

Follow the steps from this document here and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @m_c3,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @m_c3

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.