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MikeJWall
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Wi Fi disconnects when lid is closed - HP Spectre x360

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Spectre X360 13-woxx
Microsoft Windows 10 (64-bit)
Hey everyone,
I have a weird issue where the Wi-Fi slows to a crawl or disconnects entirely when I close the lid of the laptop. I'm closing the lid because I have the system hooked up to two external monitors. I've tested it with just one external monitor and the same problem occurs. I normally get about 45 mb/s down. As soon as I close the lid it will drop to below 2, and then eventually disconnect entirely.
I've read some other forums suggesting that it is a physical issue with the location of the wi-fi radio. So, I've tried standing it up on different edges while closed, which has not solved the problem.
Other things I've tried:
  • I've re-installed the drivers
  • I've gone into power settings to make sure that "Nothing Happens" when I close the lid
  • I've gone into the Device Manager to make sure the computer "can not turn off this device to save power"
  • In the Power Plan, I set the Wireless Adaptor settings to be "Maximum performance" on battery and plugged in.
Has anyone else had this issue, and does anyone have any ideas for other things I can try?
Thank you!
3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 4
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@MikeJWall, Welcome to HP Support Community!

 

Here's a few steps that should help resolve this issue once and for all:


Reset IP/ TCP

  1. Press and hold the button “Windows” and the button “X”.
  2. From the menu that shows up, you will need to left click or tap on the “Command Prompt (admin)” icon.
  3. Now that you have the command prompt with administrative rights in front of the screen you will need to write the following command: “netsh winsock reset catalog” without the quotes.
  4. Press the “Enter” button on the keyboard.
  5. Write the following command: “netsh int ip reset reset.log hit” without the quotes.
  6. Press the “Enter” button on the keyboard.
  7. Now you will need to restart your Windows 10 operating system.
  8. Check and see if you still cannot connect to your wireless network.

Set WLAN Autoconfig to Automatic

  1. Left click or tap on the “Start” button.
  2. In the Start window you need to write the following: “services.msc” without the quotes.
  3. When the search is finished, left click or tap on the “services.msc” icon that pops up.
  4. Now you have a “Services” window in front of the screen.
  5. Look on the right side panel in this window for “WLAN Autoconfig”
  6. Right click or hold tap on the “WLAN Autoconfig” feature.
  7. Left click or tap on the “Properties” feature for the “WLAN Autoconfig” option.
  8. Left click or tap on the “General” tab situated in the upper side of the “Properties” window.
  9. On the right from the “Startup type”, you will need to left click on the drop-down menu and select “Automatic” feature.
  10. Left click or tap on the “Start” button in this window.
  11. Left click or tap on the “Apply” button.
  12. Left click or tap on the “OK” button.
  13. Close all the windows you opened so far and reboot your Windows 8.1 or Windows 10 device.
  14. Check to see if you have your wireless up and running again.

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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MikeJWall
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Hi, 

Thank you for taking the time to help. Unfortunately, neither of these solutions solved the problem. Both of these seemed to be very general wi-fi connection solutions. My connection works, it just doesn't work when the lid is closed. 

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TEJ1602
HP Support Agent
HP Support Agent
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@MikeJWall

 

Thanks for replying!

 

Go to the Realtek Wireless Network Adaptor in Device Manager and unchecked the "Allow the computer to turn off this device to save power". Also go to the Power Options and set it so it does Nothing when the lid is closed.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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