• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
Are you having hardware issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z6AV)
Microsoft Windows 11

Hello,

 

There is a strange connection issues to my HP Victus 16.1". When I started my device, the first few seconds of Wi-Fi is working but then suddenly become "No connection access", that is despite the laptop shows it is "Connected". Whenever I try to switch to other Wi-Fi sources, the problem persists (shows as "Connected" but the icon shows "No internet access" and Wi-Fi is not working whichever Wi-Fi I am picking). Screenshot below to help explaining to you..

 

Screenshot 2022-05-14 214724.png

 

Screenshot 2022-05-14 214751.png

 

Strangely enough:

- This error does not happen on every device startup. Sometimes it is, sometimes it isn't.

- I have checked the Wi-Fi and it's working on other devices; Sometimes the error itself will resolve by restarting my Wi-Fi, but I'm afraid this may be issues on my laptop because it has never happened on other devices.

- Whenever the "Connected" and "No internet access" conflict is happening, I have to restart my device (because switching to other Wi-Fis will not work, I still get the same error).

 

If you have any ideas on whether this is my device's error or not, please let me know.

 

Victus by HP Laptop 16-e0xxx

Windows 11 Home Single Language, Version 21H2

Wi-Fi Properties: Realtek RTL8852AE WiFi 6 802.11ax PCIe Adapter

Driver version: 6001.0.10.344

2 REPLIES 2
HP Recommended

Hi, @ksuc did you recently upgrade to Windows 11?

 

I observed that our community members usually have issues such as this after an upgrade to Windows 11.

HP Recommended

Hello @Charlietuah1,

 

No, I have the PC already installed with Windows 11 from the day of purchase.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.