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‎06-01-2024 11:55 AM

HP Recommended
Product: HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek1000 (742J0AV)

Hi There,

 

I just purchased this new laptop - HP Pavilion x360 2-in-1 Laptop 14-ek1000na (8D8D4EA) and it keeps saying no internet while on Wi-Fi. I always have to disconnect it and then reconnect to use the internet. It is getting annoying now! The internet works fine on all the other devices connected to the same Wi-Fi?

 

Can anyone please help with this?

Category:
3 REPLIES 3

‎06-01-2024 12:03 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to update the Realtek Wi-Fi driver to the latest version HP has for the model Wi-Fi adapter your notebook comes with.

 

Realtek RTL8xxx Wireless LAN Drivers 

 

https://ftp.hp.com/pub/softpaq/sp150501-151000/sp150994.exe 

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‎06-01-2024 12:07 PM

HP Recommended

Hi Paul,

 

Thank you for your response.

 

I've updated the adapter using the link provided. I'll update this form with the results after 2 days.

 

Thanks again 🙂

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‎06-01-2024 12:16 PM

HP Recommended

You're very welcome.

 

Hopefully, the driver update will resolve the problem for you.

 

Cheers,

 

Paul

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