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HP Recommended

Wi-Fi keeps getting disconnected 

7 REPLIES 7
HP Recommended

What model Wi-Fi adapter does your notebook come with?

HP Recommended

Realtek rtl8852BE-vs Wi-Fi 6 802.11ax pcie adapter 

6001.15.155.1

HP Recommended

The only suggestion I can offer would be to update the Wi-Fi driver to the latest version currently available on the Asus ROG wireless forum:

 

6001.15.158.0 

 

[DRIVERS] Realtek Ethernet/WiFi/Bluetooth - Republic of Gamers Forum - 871130

 

 

HP Recommended

It is not letting me update saying that the best driver for this device is already installed 

HP Recommended

Interesting...maybe that driver is only for the RTL8852 and not the VS version.

 

According to the Microsoft Update Catalog website, the latest driver for the RTL8852-VS is 6001.15.156.0, so give that one a try.

 

You want the first file on the list.  It is good for W10 or W11 even though the info just indicates W11.

 

Microsoft Update Catalog

 

Now, since this file is a cabinet file and there is no executable, you will have to manually install the driver.

 

The first thing you need to do is to download and install the free 7-Zip file utility so you can unzip the cabinet file into a driver folder you can work with. 

 

You want the first file listed on the link below:

 

7-Zip

 

After you install 7-Zip, right click on the cabinet file you saved from the Windows Update Catalog site.

 

Have 7-Zip Extract to:  and let it extract the file into that long folder name.

 

After that is done, go to the device manager.

 

Click on the Reatek Wi-Fi adapter.

 

Click on the driver tab.  Click on Update driver.

 

Select the 'Browse my computer for drivers' option and browse to the driver folder that 7-Zip created.

 

Make sure that the Include subfolders box is checked and the driver should install.

 

The reason I have sent you to both the Asus site and now the Windows site, is because for some reason, HP has removed all of the Realtek Wi-Fi drivers from almost every PC's support page.

HP Recommended

Still no luck. Anything else you can suggest? I am so stuck with issue since I have bought this laptop

HP Recommended

Sorry, that updated driver didn't work.

 

Unfortunately, I don't have any other suggestions for you to try.

 

Hopefully Realtek is working on a driver update to address the problem.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.