Wi-Fi not working - Intel(R) Wi-Fi 6 AX201 160MHz showing Yellow Triangle with Exclamation

[certovino]

I updated My laptop windows10 to 11and it stopped working. The Wi-Fi networking is not functioning, so unable to connect to the Internet.

Canceled windows11 but that did't change anything.

I've already downloaded and installed below, but did't work.

Intel Bluetooth Driver Ver.0.2.56.9141

Intel WLAN Driver Ver.0.2.39.21874

Intel Teton Glacier Solid State Drive Firmware Update Ver.0.2.39.21874

Intel WLAN Driver Ver.0.2.56.9141

Product number : 3R474PA#ABJ

Software build ID : 20WW1BFT601#SABJ#DABJ

Pls help me find the way to fix the issue.

[Dilip_18]

Hi@certovino,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Wi-Fi issues with the HP Spectre X360 Laptop.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM if Internet is working on this PC.
• Make sure the Windows and HP support assistant updates are up to date. 
• You can download Bios on to a USB flash drive from another computer and then run it on this PC.
• Run HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. 
• Try doing System Restore if it had worked few days ago.
• You can also do Reset PC Keep my files from windows and check it. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[NatSky]

OP did any of these solve the issue for you? I updated BIOS but that did nothing unfortunately.

[certovino]

Thank you for your advice.

Unfortunately my issue hasn't been solved yet.

I tried all those things (except for System Restore because wifi hasn't been working for 2 weeks) you told me to, but I couldn't Reset PC since an error occurred and unable to go on.

And when I ran HP PC Hardware Diagnostics test, I got the result as the attached photos.

Is there any other way I can do before taking my laptop to a repair shop?

 

[NatSky]

I tried the system reset with keeping files, that did not work for me either.  I also got that same diagnostic result, which I am told is common message when an upgrade causes a failure.

[Dilip_18]

Hi@certovino, @NatSky

Thank you for responding, I appreciate your time and effort.

I would request you to contact our HP Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link  www.hp.com/contacthp/

If the issue persists then it could be a hardware issue on the PC. For any hardware issue or repair please click on the link Phone Assist Worldwide
 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!