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cbthurman1
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Message 1 of 2
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Wi-Fi not working, Network Adapter has status of "this device cannot start"

HP Recommended
HP Envy x360
Microsoft Windows 10 (64-bit)

Problem:  No wi-fi. It’s completely disappeared from Network & Internet Settings. Wi-Fi Adapter (the Intel(R) Wi-Fi 6 AX200 160 MHz).has message stating “This device cannot start (Code 10).”

 

Steps taken:

  • Troubleshoot identifies the Wi-Fi network adapter as not working properly. 
  • Went into device manager, opened the network adapters, opened the adapter (the Intel(R) Wi-Fi 6 AX200 160 MHz).
  • Under device status it states “This device cannot start (Code 10).”
  • Uninstalled the driver and restarted. After restart & reinstall, the adapter still has a Code 10.

Product: HP Envy x360. Recently purchased.  

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,885 1,961 2,160
Message 2 of 2
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HP Recommended

@cbthurman1

 

I reviewed your post and I understand that you are facing issues with the wireless connection on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you follow the below steps and check if it helps.

 

Powercycle the network:

1. Shut down your notebook.

2. Unplug the power to your router.

3. Unplug the power to your modem.

4. Wait at least 45 seconds.

5. Plug in the modem, and wait for it to come back online.

6. Plug in the router, and wait for it to come back online.

7. Turn on your notebook, and test your connection.

 

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

 

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

 

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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