Wi-Fi stopped working "problem with the driver for the wi-fi adapter"

[springfield45]

All other devices are working through router. Rebooted router a few times as well as laptop. Four month old

Thx's

[DavidSMP]

Hi @springfield45,

Thanks for stopping by the HP Support Forums.  After reading your post I see that you require assistance regarding wireless connection issues. It will be a delight to assist you here. 🙂 Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you try to update the Wi-Fi adapter driver from device manager?
• Does it work with a Hardwired Ethernet connection?

For now please try these steps: It looks like a driver issue.

Please check if you are able to go online with a hardwired Ethernet cable connected to the computer. If you are, then please follow these steps:

• Right-Click on start button> click device manager> network adapters>then select the network adapter drivers that are listed and right-click on it and uninstall the drivers.
• Check the box that states delete the software for this device.
• Then restart the computer and update the network driver from this link: http://hp.care/2sV5SOu  please install it in Windows 8 compatibility mode.

Otherwise please simply do this:

Right-Click on start button> click device manager> network adapters>then select the network adapter drivers that are listed and right-click on it and uninstall the drivers.

Then restart the computer and check if you are able to connect to the internet.

These links are good for troubleshooting Wi-Fi issues.

• Link1: http://hp.care/2submiU HP PCs - Wi-Fi Not Working on HP Computer
• Link 2: Common fixes for wireless connectivity issue: http://hp.care/2sUotwi

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[springfield45]

Tried everything that was possible without internet.

I know it's a software as opposed to physical, because I used a Linux Live CDd
and had Wi-Fi (Internet) working.

I didn't originally update drivers.

I think I thought I was hitting F10 or F11 but rather hit F12 numerous times

I see my routers and others, when I attempt to log in I get this message "No, Internet Secured"

If Ethenet cable when attached, shows enabled, but no internet connection.

Wi-Fi properties

Problems with both drivers Ethenet and Wi-Fi adaptherSSID: AR15
Protocol: 802.11n
Security type: WPA2-Personal
Network band: 2.4 GHz
Network channel: 11
Manufacturer: Realtek Semiconductor Corp.
Description: Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter
Driver version: 2023.54.331.2017
Physical address (MAC): ?94-53-30-5A-BE-1F

Hope this  helps

[DavidSMP · Accepted solution]

Hi @springfield45,

I reviewed the post comprehensively. You've displayed remarkable patience, profound troubleshooting skills and infinite patience to try and resolve the issue. Kudos to you for a job well done. 🙂

Please try these steps:

. Before proceeding with these steps, create a Restore Point.

- Open Control Panel, change view to Small Icons, then select "Recovery".
- After creating a Restore Point, open Device Manager.
- Open the "Network Adapter" list, and find the WiFi adapter.
- Right Click the driver, and select "Disable“ and “Re-Enable”
- Check if Wifi connects. If not, continue with the steps below.
- Open CMD as Admin:  Copy the following commands, and press enter after each one.

-

netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled

netsh int tcp show global  (Check if All settings have taken effect)

Reboot the system and see if it works.

If it continues, try this step.

1. Open CMD with Administrator

2. Type : 

sc config storsvc type= own 

( this resets this service to its default state )

3. Restart the PC. and check again.

Also, try these steps if the issue persists:

1) Start Menu > Control Panel > Administrative Tools for the Classic View (long list of items) or Start Menu > Control Panel > > Performance and Maintenace > Administrative Tools for Category View (colorful, big icons).

2) Double-click Services.

3) In this window, click the Name column header (where it says “Name”) to sort by the service name.

4) Scroll down to find WLAN AutoConfig service. Stop the service first. Then restart it and make sure that it runs automatically.

5) Make sure that dependency services are also stopped and restarted.

Finally, if nothing works, please perform a Microsoft pus button reset from this link: http://hp.care/2tz94m9

Then try again, This should fix the issue for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[springfield45]

Thanks back online

Never would have gotten back on without you guys assistance.

[DavidSMP]

Hi @springfield45,

I thank you greatly for accepting this as a solution. It has been an absolute privilege to share this platform with a customer that has displayed great credentials as a technician. The copious troubleshooting and investigations performed by you could have turned even Sherlock Holmes green with Envy! 🙂 Fantastic effort. Kudos to a job very well done. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Take care now, stay healthy, keep smiling big and do have a blessed year ahead. 🙂