Wi-Fi suddenly turns off

[Asiam]

Hi everyone,
I was using my laptop today when my Wi-Fi suddenly turned off and couldn't turn it on again I restarted my laptop then it worked but again suddenly turned off. What's the problem?

Notes: 1-my router works as usual with no issues

2- already updated my driver to the latest version 

Thanks

[Flower_Bud · Accepted solution]

@Asiam

Thank you for posting on HP Forums,

Flower_Bud is at your service.

As I understand, Wi-Fi stopped functioning, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

Were there any hardware/software changes made?

Have you tried any troubleshooting steps?

What is the color of light on F12 key on the keyboard? 

Let's try these steps to resolve the issue: 

Use the Network and Internet Troubleshooter (Windows 10)

The Network and Internet Troubleshooter tests the network for problems and attempts automatic repairs for any issues found.

1. Right-click the wireless connection icon in the notification area, then select Troubleshoot problems. The Windows Network Diagnostic window opens and the troubleshooting process begins.

   Figure: Task bar and wireless network icon

   

   NOTE: This is an image of a connected network, your icon may look different depending upon the status.

2. After automated troubleshooting has completed, read the information on the screen.

   • This describes problems found, fixed, or actions necessary to resolve the connectivity problems.

   • When complete, follow any recommended actions and try connecting again.

   • If problem persists or there were no issues found by the troubleshooter, close the results screen and continue to the next step.

Uninstall and reinstall the network adapter through Device Manager

Use the Windows Device Manager to uninstall the wireless adapter and then install the latest driver.

Video of Reinstalling the wireless network adapter through Device Manager

1. If you are using an external USB wireless network adapter or cellular broadband device, unplug it, restart your computer, then plug it into a different USB port after Windows opens.
2. In Windows, search for and open Device Manager.
3. Double-click Network adapters.

   Figure: Network adapters

   

4. Right-click the name of your wireless network adapter, then select Uninstall.

   NOTE: If the name of the network adapter is missing from the network adapters category, the network adapter hardware is not connected or the device driver cannot Plug and Play. If this happens, shut down the computer and check the hardware connection to your wireless adapter hardware.

   Service the computer if problems are found.

    The name of the adapter itself will vary, this is dependent upon what is installed on your PC.

5. When the Confirm Device Uninstall screen is displayed, click OK and wait for the device to be uninstalled.

    Do not select "Delete the driver software for this device"

   Figure: Confirm Device Uninstall

   

6. At the top of the Device Manager window, click Action, then select Scan for hardware changes.

   The computer reinstalls the wireless network, and the wireless network adapter name is shown in the Network adapters category.

7. After the network adapter name shows in Device Manager, close Device Manager and restart the computer.
8. Try connecting to the Internet again. If problems persist, continue to the next step.

Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)

Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the 'next step' button below.

1. In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
2. Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
3. From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall.

   NOTE: The name of the adapter varies, depending on which one is installed on your PC.

4. When the Installation is completed message displays, click OK.
5. Close all open applications, restart your computer, then try connecting to the Internet again.

For more troubleshooting, you can refer to HP Guided Troubleshooter: Click here

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

[Asiam]

Reinstalling worked for me, thanks

[Barachiel]

@Asiam

It looks like you were interacting with @Flower_Bud, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉