Wi-fi randomly shuts off and says no networks available

[naomilamaury]

I have this laptop for two years. For the past few months, my laptop randomly shuts my wi-fi off and on the icon there is a little red cross. It aloso says no wi-fi available, and i know that there is because my phone's wifi is completely fine. Then my entire computer freezes and I have to shut it down manually using the power button.

Please help me

Thank you

[Chimney_83]

Greetings @naomilamaury,

Thanks for the post. 

I understand that you loose wireless connectivity with your computer and you have to restart your computer. 

Not to worry, I will be glad to assist you. 

Have you tried any troubleshooting steps on your own?

Have you run a diagnostics on your computer?

May I know the exact product number of your computer? Click here. Please do not share the serial number of your computer.

Request you boot the computer to BIOS by tapping F2 repeatedly on startup and run an extensive test on your computer. 

If any of the tests fail, please contact our phone support for any service options available for your computer. 

If all the tests pass, restart your computer and run HP Support Assistant to make sure BIOS, chipset and wireless drivers are updated. Click here. 

If the issue persists, please uninstall the wireless adapter from device manager, delete the driver when prompted during uninstall. 

Restart your computer couple times and then check. 

Keep me posted. 

[naomilamaury]

Product no.: L1L67PA#AB4

I did an extensive test and i passed and i have no updates.

If i delete the driver and wireless adapter, won't my wi-fi not work at all anymore?

[Chimney_83]

Thanks for the reply, please uninstall the wireless adapter, delete the driver and restart your computer couple time to refresh the driver automatically. Windows will take care of it by providing the generic driver and later you can update the driver using HP Support Assistant. 

Keep me posted. 

[naomilamaury]

Under the network adapters in device manager there are 4 things: Bluetooth device, Bluetooth device, Broadcom ... Wi-if adapter and Realtek family controller. Is it the Broadcom wifi adapter one?

Sorry for the mess

[A4Apollo]

Hi @naomilamaury, I am the Mr.Robot. It looks like you were interacting with @Chimney_83, but he is out of the office today, so I'll take over from here.

I appreciate your efforts for trying out the steps.

Please try few steps recommended below.

Try uninstalling the wireless driver from device manager on your PC and install the latest driver using HP support assistant.

1. Right Click Start Button
2. Select 'Device Manager'
3. Click 'Network Adapter'
4. Right Click the 'Broadcom..Wi-Fi Adapter'
5. Select 'Uninstall'
6. Click 'Yes' or 'OK' to the prompt to delete the wifi driver.

7. Restart computer

Once the computer is restarted install the latest wireless driver using this link.

Also, try updating the BIOS on your PC and check if it helps.

Please find the Link to update the BIOS.

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[naomilamaury]

I didn't everything, but the problem is still occurring

[Chimney_83]

Thanks for the reply and trying the suggested steps. 

Open the command prompt as administrator. 

Type "sc config storsvc type = own" (without the quotes.)

Restart your computer and check. 

Let me know if this helped. 

[naomilamaury]

No sorry, still losing interest and freezing

[Jeet_singh]

Hi @naomilamaury,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have followed the steps suggested and still having the issue, I would suggest here is to run a system diagnostics test as well as test on the network from F2 (Please remember to capture the failure ID for further assistance).

Depending on the test results, If all the test passes, I would suggest you perform a system recovery using the partition available on your PC. Doing this will wipe off everything and set the computer back to the original factory conditions. So, please remember to back up your data before initiating system recovery. If for some reason the recovery fails. The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

HP Notebook PCs - Overview of Recovering or Reinstalling the Operating System (Windows 10, 8, 7, Vis...

Otherwise, you could also reach HP phone support to order the recovery media. If your product is out of warranty, please choose paid options to get the tech support number.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,