• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-26-2023 09:48 AM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14m-dy1000 (436S7AV)

I'm having issues with my WiFi Adapter.  I have a Code 43 Error (Windows has stopped this device because it has reported problems).  I hooked the laptop up to a hardwire network line and tried updating the drivers using the HP app, but that didn't resolve the problem.  When I tried running the HP Computer Diagnostics tools it won't test my WiFi Adapter for some reason.  Both the short and extensive tests just skip over the Wireless tests and say "Canceled" without any reason.  So I don't know if the hardware is bad or if there is just something with the driver/software that I am missing.  Any suggestions?  My next move is a complete computer restore, which I am hesitant to do.

thanks

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.