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LukeB
Level 2
29 18 1 0
Message 1 of 6
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Solved!

WiFi Adaptor Disapears from Device Manage

HP Recommended
Microsoft Windows 10 (64-bit)

Is there a way to fix this?  Seems like there should be something in the troubleshooting tools to directly look at the adapter....  Some way to get the software to load.

On Boot-up the Wifi adapter will be missing from the Device Manager - and no WiFi connection is possible.  Network Troubleshooting with windows tools and with the HP tool are both useless as they simply ask for an ethernet cable to be connected.
Looking at the adapter in the device manager, there is a event that says an additional install is required.  Shut-Down will fail, then after forced shutdown, the WiFi will be present.

 

No Wifi Adaptor PresentNo Wifi Adaptor PresentAdditional Install RequiredAdditional Install RequiredNo Wifi in Device Manager LisgtNo Wifi in Device Manager Lisgt

And then, it starts working:

Network Connections with WiFiNetwork Connections with WiFiDevice Manager wih WiFiDevice Manager wih WiFi

 

Oh, and turning Airplane Mode on and off doesn't make anything start working.

5 REPLIES 5
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 6
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HP Recommended

Hi:

 

I have two suggestions...

 

1. Remove and firmly reseat the wifi adapter.  

 

If you can leave the antenna cables connected during this process do so for a quicker reinstall of the wifi adapter.

 

Sometimes the contacts get oxidized and that interferes with a good electrical connection between the card and the socket.

 

Consult your notebook's service manual for the wifi card R & R procedure.

 

2. Update the Intel wifi driver to the latest version directly from the Intel site and restart the PC.

 

https://downloadcenter.intel.com/download/28621/Intel-PROSet-Wireless-Software-and-Drivers-for-Intel...

 

The above driver will install Driver version 18.33.17.1.

LukeB
Author
Level 2
29 18 1 0
Message 3 of 6
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HP Recommended

@Paul, thanks for the suggestions.

Just performed option 2 (its so much easier than opening up a laptop).  Download, install and required reboot went fine.

Will see what happens after a couple more. start-ups.

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Paul_Tikkanen
Level 21
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Message 4 of 6
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You're very welcome.

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LukeB
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Level 2
29 18 1 0
Message 5 of 6
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HP Recommended

Loading the latest driver directly from Intel fixed the will missing device problem - Interesting that its designated as unsupported already - how is an I7 based laptop already obsolete?  I haven't found a way to make it automatically connect on startup.  Have to click and select the network to connect to each boot up.  That's annoying, but something that can be lived with.

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Paul_Tikkanen
Level 21
Level 21
127,906 118,084 19,209 29,375
Message 6 of 6
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HP Recommended

Sorry that you are having issues with your 7260.

 

My 7260 AC works fine on my HP 350 G1 (4th gen i3), latest build of W10.

 

I have the latest driver installed, and I did not make any changes to the default installation or mess with any of the advanced settings.

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