WiFi Disconnection Issue in HP 14-inch Laptop AI PC 14-hc0000 Series

[Fergy8201]

Not what I wanted

[Hawks_Eye]

Hi @Fergy8201 

Welcome to HP Support Community!

We noticed that this thread hasn't had any updates in a while since your original post; while this is rare, we didn't want this post to remain unanswered, so, here's the solution to your query. We hope it helps you and everyone viewing this post 😊

I’m genuinely sorry you’re dealing with Wi-Fi disconnections—it’s incredibly disruptive, especially when you’re trying to stay connected for work or study. Based on your HP 14-hc0000 Series laptop, this behavior is often linked to the Realtek 8852BE-V Choya Wi-Fi module, which can experience instability under certain conditions.

Here’s a structured approach to help restore a stable connection:

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1. Update the Wi-Fi Driver

Outdated or misconfigured drivers are a common cause of dropouts.

• Open Device Manager (Win + X > Device Manager).
• Expand Network Adapters.
• Right-click Realtek 8852BE-V Choya Wi-Fi Adapter > Update Driver.
• Choose Search automatically for drivers.

Alternatively, download the latest driver directly from HP’s official support page.

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2. Adjust Power Settings

Power-saving modes can throttle your Wi-Fi adapter.

• Go to Control Panel > Hardware and Sound > Power Options.
• Click Change plan settings next to your active plan.
• Select Change advanced power settings.
• Expand Wireless Adapter Settings > Power Saving Mode.
• Set it to Maximum Performance.

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3. Reset Network Configuration

This clears any corrupted settings that may be interfering.

• Go to Settings > Network & Internet > Status.
• Scroll down and click Network Reset.
• Follow the prompts and restart your laptop.

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4. Check Router Settings

Interference or outdated firmware can cause instability.

• Ensure your router firmware is up to date.
• Try switching to a different Wi-Fi channel (e.g., from channel 6 to 11).
• If possible, test your laptop on a different network to isolate the issue.

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5. Reinstall the Wi-Fi Adapter

If the issue persists, a clean reinstall may help.

• Open Device Manager.
• Right-click the Realtek Wi-Fi adapter > Uninstall device.
• Restart your laptop. Windows will reinstall the adapter automatically.

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Let’s make sure your connection stays strong and reliable.

Please mark this post as “Accepted Solution” if the issue is resolved, and if you feel this reply was helpful, click “Yes”.

Thanks for being part of the HP Community!

Regards,
Hawks_Eye