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12-26-2020 02:08 AM
Product: HP Pavilion Laptop 13-an0xxx
Operating System: Microsoft Windows 10 (64-bit)
I having an issues with my laptop WiFi connection speed. Recently i just upgrade my internet package to 500mbps. The connection speed that i get is around 270mbps despite my internet speed package 500mbps. If i connect it via LAN cable, i can get maximum speed 500mbps. I also tried to connect WiFi via WiFi adapter which i also can get up to maximum speed 500mbps.
What happen actually, is it my WiFi Network Card unable support up to 500mbps? or is there any other things i.e setting not accurate.
For the past 2 years, I subscript to internet speed 300mbps and i can get WiFi speed around 260mbps - 280mbps. i thought it's normal. Via LAN cable i can get max 300mbps.
Appreciate who have / facing the same problem to share with me how can i resolve it.
1 REPLY 1
01-06-2021 10:29 AM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
What is the wireless card installed on your computer?
In order that I may provide you with an accurate solution, I will need the product number of your computer.
Follow the steps in the below article to find the product details.
Look forward to hearing from you and have a great day!
I am an HP Employee
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