WiFi and Bluetooth adaptors disappeared

[alalalp]

My HP ENVY 16 inch Laptop PC 16-h1000 has lost all wifi and Bluetooth adaptors. They were working fine a week ago, but now they are gone. When I look in the BIOS, there is an "!" next to Network. I tried rebooting, running diagnostics and updating the chipset, all to no avail. What else could I do without opening up the laptop?

[Max3Aj · Accepted solution]

Hi @alalalp, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It looks like your laptop's network hardware (Wi-Fi and Bluetooth) is not being detected properly, possibly due to a driver issue, a corrupted firmware setting, or even a hardware failure. Since you've already checked the BIOS and it shows an exclamation mark next to "Network," try these steps before considering hardware inspection:

Power Cycle the Laptop

• Turn off the laptop.
• Unplug the charger and remove any external devices.
• Press and hold the power button for 30 seconds.
• Restart the laptop and check if Wi-Fi/Bluetooth is back.

Reset BIOS Settings

• Boot into BIOS (F10 during startup).
• Look for an option to "Load Setup Defaults" or "Reset BIOS to Factory Settings."
• Save and exit, then check if the network adapters return.

Check Windows Device Manager

• Press Win + X → Device Manager.
• Expand Network Adapters and Bluetooth sections.
• If missing, click View > Show Hidden Devices to check if they appear.
• If you see "Unknown Device" or a yellow exclamation mark, try updating/reinstalling drivers.

Run Network Troubleshooter

• Open Settings > System > Troubleshoot > Other troubleshooters.
• Run the Network Adapter troubleshooter.

Reinstall Intel Wi-Fi and Bluetooth Drivers

Since your laptop likely has an Intel AX-series Wi-Fi module, download and install the latest drivers from the Intel website:

• Intel Wi-Fi Driver
• Intel Bluetooth Driver

Reset Network Settings

• Open Settings > Network & Internet > Advanced network settings.
• Click Network reset, restart, and check if the adapters return.

Perform a System Restore (If the issue started recently)

• Open Control Panel > Recovery > Open System Restore.
• Choose a restore point from before the issue started.

Check for Windows Updates & Firmware Updates

• Go to Settings > Windows Update and check for updates.
• Also, install the latest HP firmware/BIOS updates from the HP Support page.

If none of these steps work, there might be a hardware issue with the Wi-Fi module.
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support