• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Elitebook 8470p
Microsoft Windows 7 (64-bit)

I just re-installed Win 7, 64 bit.  Ethernet is working.  Loaded the correct wireless drivers based on the Hardware ID.  Device manager says everything is good.  I see the wireless in the Network center.  Right click on its enabled.  If I click on Connect, a dialog box pops up and tells me what adapter I am currently using. However, the wifi button doesn't do anything. It just stays amber.  I used the MS troubleshooter and it says the button needs to be pressed.  I updated the BIOS.  Stumped on this one.  Thanks for reading.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

If that is the case, I recommend you go into the BIOS and disable LAN/WLAN switching.

 

The default is enabled, and if you have an ethernet cable plugged in the wifi automatically is shut off.

 

When you are not connected via an ethernet cable, the wifi is on and the ethernet is shut off.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

I am stumped on this one too.

 

The only suggestion I can offer would be to see if installing the HP connection manager software, restarting the PC and then try turning on the wifi with the HPCM software utility.

 

If it doesn't work, it may give you a more detailed explanation as to why not.

 

This package provides the HP Connection Manager for supported notebook models running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp73001-73500/sp73297.exe

 

You may also want to install the Hotkey support driver if you have not done so already.

 

This package provides support for special function keys on supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp66501-67000/sp66562.exe

HP Recommended

Hey Paul - I installed the two tools.  When I press the WiFI button, Connection Manager tells me that WiFi "Disabled by LAN/WAN switching." So at least I know the button works.  Going to GoogleLand

HP Recommended

Hi:

 

If that is the case, I recommend you go into the BIOS and disable LAN/WLAN switching.

 

The default is enabled, and if you have an ethernet cable plugged in the wifi automatically is shut off.

 

When you are not connected via an ethernet cable, the wifi is on and the ethernet is shut off.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.