WiFi causing freezing of laptop

[Alice18]

I tried it but it still keeps freezing. Is there anything else that could be causing the problem? Or if there is another solution that I could try.

[The_Fossette]

Hi @Alice18

I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2oPHRsg

Let me know how it goes and you have a great day!

Take care.

Cheers!

[Alice18]

Could it be that the driver is old and that could be causing the freezing? If so where can I find the updated driver?

[The_Fossette]

Hi @Alice18

Please go through the article I have provided in my previous post and follow the step 2 to update the driver.

Let me know how it goes.

[Alice18]

I did the issue is that the drivers for my operating system aren't available and I tried updating from the device manager but it says it's up to date. It says that for a lot of drivers although they're not.

[The_Fossette]

Hi @Alice18

I recommend you to install HP support assistant and it will automatically download and install the updated drivers for your computer.

You can download HP support assistant from the below link.

http://hp.care/2stLtQO

Let me know how it goes and you have a great day!

Take care.

Cheers!

[Alice18]

 I updated the drivers but the issue is still presisting. I alread tried performing a clean install of windows but the issue was still there. Would reverting back to windows 8.1 solve the problem or will it still be the same? and what could be the possible cause?

[The_Fossette]

Hi @Alice18

I recommend you to boot to safe mode and check whether the computer freezes when you connect to wireless.

While keeping the Shift key pressed, click or tap on Restart to boot to safe mode.

Let me know how it goes.

[Alice18]

It still frooze on safe mode but it took longer to freeze this time. 

[The_Fossette]

Hi @Alice18

I recommend you to perform a clean boot to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update.

Here is how it is done.

1. From Start, search for msconfig.
2. Select System Configuration from the search results.
    

   

    
3. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
    

   

    
4. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
    

   

    
5. On the Startup tab in Task Manager, for each startup item, select the item and then click Disable.
    

   

    
6. Close Task Manager.
7. On the Startup tab of the System Configuration dialog box, tap or click OK, and then restart the computer.

Let me know how it goes.