WiFi causing freezing of laptop

[Alice18]

I've tried doing this but now instead of the computer freezing the wifi suddnely disconnects and the options for wifi disapper from settings. Also when I check the device manager there's an error sign on the wifi driver.

[The_Fossette]

Hi @Alice18

I recommend you to uninstall the wireless driver and reinstall it from the below link.

Here is how it is done.

1. Open the Device Manager: ...
2. Double-click Network Adapters to expand the section.
3. Right-click the Wireless Adapter and select Properties.
4. Click Driver tab.
5. Click Uninstall.
6. Check Delete the driver software for this device and click OK.

Download the driver from the below link and install it.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[Alice18]

It frooze again, but this time it gave me a BSOD with stop code whea uncorrectable error.

[A4Apollo]

@Alice18, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

As you mentioned the issue still persists after trying out the steps.

Try running a system diagnostics test on your PC and let me know the results.

Refer this article to know how to perform system diagnostics on your PC.

If the test result passes the only option I can think of is to perform a complete system recovery on your PC and check if the issue persists.

Refer this article to know how to perform system recovery on your PC.

Note: performing recovery would result in data loss.

If you have issues even after performing recovery from the partition. Try running the recovery using the recovery discs.

If you don't have a set of recovery discs, please contact HP support and order a set of recovery discs.

Link to contact HP.

Let me know if this helps!

Have a great day ahead! 🙂