WiFi connection problem

[Pachomius]

Hello,

My HP Envy 17.3 inch Laptop PC 17-cw0000 (761)'s WIFI connection is on and off on a daily basis by itself. It has Win 11 Home as OS.  When it has WIFI connection, I have connection to everything.  When it loses it, I can still access websites but not my outlook email account or Windows Win 11 account to get updates.  The on and off phases are not on any regular basis.  Sometimes it is long, sometimes short.  I bought it last January and have had this problem ever since.  I used HP trouble shoot and was told to update my BIOS and Enable its network boot option.  I did it but that did not solve this problem.  My network adapter driver, Intel(R) WiFi 6E AX211 160MHz, is the best for this laptop.  I would appreciate any help you can give me to solve this problem. 

Thanks. 

Pachomius

[Raj_05]

Hi @Pachomius,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with intermittent WiFi issues. Here are several troubleshooting steps you can take to try to resolve the problem.

Network Adapter Settings

Power Management Settings:

1. Right-click the Start button and select Device Manager.
2. Expand the Network adapters section.
3. Right-click on your Intel(R) WiFi 6E AX211 adapter and select Properties.
4. Go to the Power Management tab and uncheck Allow the computer to turn off this device to save power.
5. Click OK.

Advanced Settings:

1. In the same properties window, go to the Advanced tab.
2. Look for options like Roaming Aggressiveness, 802.11n/ac/ax Mode, and Wireless Mode. Try adjusting these settings to see if it stabilizes your connection. A good starting point is to set Roaming Aggressiveness to Low and Wireless Mode to 802.11ac or 802.11n.

Network Reset

• Resetting your network settings can often help:
  1. Go to Settings > Network & Internet > Status.
  2. Scroll down and click on Network reset.
  3. Follow the prompts to reset your network settings. This will remove and reinstall all your network adapters and set other networking components back to their original settings.

Update Drivers

• Ensure your network adapter driver is up to date:
  1. In Device Manager, right-click on your WiFi adapter and select Update driver.
  2. Choose Search automatically for updated driver software.
  3. If this doesn’t find anything, consider checking the Intel website for the latest driver for your specific model.

Windows Updates

• Make sure your Windows 11 is up to date:
  1. Go to Settings > Windows Update and check for updates.
  2. Install any pending updates.

[Raj_05]

Router Settings

• If the problem persists, check your router settings:
  • Firmware Update: Ensure your router's firmware is up to date.
  • Channel Settings: Change the WiFi channel (e.g., from Auto to a specific channel) to avoid interference.
  • Security Settings: Use WPA3 if available, as it’s the most secure and efficient.

Check for Interference

• Ensure there are no devices that might be interfering with your WiFi signal (like microwaves or cordless phones).

Diagnostic Tools

• Run Windows Network Diagnostics:
  1. Right-click the WiFi icon in the system tray and select Troubleshoot problems. Follow the prompts to see if Windows can identify the issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Pachomius]

Hi Alden4,

Thank you for your reply.  I appreciate your help, but I can't do what you suggested because my network adapter properties do not have the Power Management tab and the other features.

Pachomius

[Raj_05 · Accepted solution]

Hi @Pachomius,

Thank you for your response, 

Since the usual methods haven't resolved the issue, here are some advanced troubleshooting steps that may help with your WiFi connection problem.

Perform a Clean Network Adapter Reinstallation

• Open Device Manager.
• Right-click on your Intel(R) WiFi 6E AX211 adapter and select Uninstall device.
• When prompted, check the box to Delete the driver software for this device, then click Uninstall.
• Restart your computer. Windows will automatically reinstall the adapter. If it doesn’t, you may need to manually install it from Intel’s website.

Set Static IP for WiFi

• Go to Settings > Network & Internet > Wi-Fi > Hardware properties.
• Click Edit under IP settings and set to Manual.
• Set IPv4 to On and enter a static IP, subnet mask, and gateway based on your network settings. For example:
  • IP Address: 192.168.1.x (replace x with a unique number)
  • Subnet mask: 255.255.255.0
  • Gateway: 192.168.1.1 (typical for most routers)

Disable TCP/IP Autotuning

• Open Command Prompt as an administrator.
• Run the following command:

netsh interface tcp set global autotuninglevel=disabled
 

• Restart your computer and check if this improves stability.

Disable Background Apps and Services Affecting WiFi

• Go to Settings > Privacy > Background apps.
• Turn off any unnecessary apps running in the background.
• Additionally, in Task Manager, disable unnecessary startup programs, which may be using your network intermittently.

Router Quality of Service (QoS)

• Log into your router’s settings and check for a QoS (Quality of Service) setting.
• Enable QoS to prioritize specific devices or types of traffic, which might help improve your WiFi’s performance and reduce interference.

Adjust System Power Settings

• Go to Control Panel > Power Options.
• Select High performance or create a custom power plan.
• Under Change plan settings > Change advanced power settings, expand Wireless Adapter Settings and set Power Saving Mode to Maximum Performance.

[Raj_05]

Perform System File Check

• Open Command Prompt as an administrator.
• Run the following commands one by one to check for corrupted system files and restore integrity:

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support

[Pachomius]

03/11/2024 08:23

Taking hint from your first advise, I changed the "Roaming aggressiveness" in the Advanced properties of my Adapter to "Lowest" because the "Low" option that you suggested was unavailable. 

Then I moved my router to where the window is and raised it up to the window's sill level, and that solved my problem.  I have virtually permanent WiFi connection since, and for this reason, I closed my case with HP assistant without calling.

You have also sent me a few more advises, which had already tried but they did not solve the problem.

I appreciate all your help and that of HP.

Kind Regards,

Pachomius

[Raj_05]

Hi @Pachomius,

Thank you for your response, 

Is there anything else that I can help you with today?

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support