WiFi doesn't work

[Otiöia]

The network adapter inside the laptop doesn't work, even after following countless tutorials.

[Nal_NR]

Hi @Otiöia,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the WIFI.

If the Wi-Fi network adapter on your HP 14-inch Laptop PC 14-em0000 isn't working despite following various tutorials, you can try a more detailed troubleshooting approach:

1. Verify the Wi-Fi Adapter Status

Check Device Manager:

1. Right-click on the Start button and select Device Manager.
2. Expand the Network adapters section and look for your Wi-Fi adapter.
3. If there is a yellow triangle or an error message, right-click on the adapter and select Properties to see the error code.

Enable the Adapter:

1. In Device Manager, right-click on the Wi-Fi adapter and select Enable if it's disabled.
2. If it's enabled, try selecting Disable, then Enable again to reset the adapter.

2. Update or Reinstall the Wi-Fi Driver

Update Driver:

1. Right-click on the Wi-Fi adapter in Device Manager.
2. Select Update driver and choose Search automatically for updated driver software.

Reinstall Driver:

1. Right-click on the Wi-Fi adapter in Device Manager and select Uninstall device.
2. Check the option to Delete the driver software for this device (if available) and click Uninstall.
3. Restart your laptop. Windows should automatically attempt to reinstall the driver upon reboot.

Download Driver Manually:

1. Visit the HP Support website and enter your laptop's model number.
2. Download the latest Wi-Fi driver for your specific model and install it.

3. Check BIOS Settings

• Access BIOS:
  1. Restart your laptop and press Esc, F2, or another key specified during startup to enter BIOS/UEFI settings.
  2. Look for Wireless, Network, or LAN settings in the BIOS.
  3. Ensure that the wireless adapter is enabled.

4. Check Wireless Hardware Switch

• Physical Switch:
  • Some laptops have a physical switch or function key (e.g., Fn + a key with a wireless symbol) to enable/disable wireless functionality. Ensure it's turned on.

Please find the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @Otiöia,

Please find the remaining steps below.

5. Check Windows Network Troubleshooter

• Run Troubleshooter:
  1. Go to Settings > System > Troubleshoot > Other troubleshooters.
  2. Select Internet Connections and click Run the troubleshooter.
  3. Follow the on-screen instructions to diagnose and fix network issues.

6. Reset Network Settings

• Reset Network Settings:
  1. Go to Settings > Network & Internet > Advanced network settings.
  2. Click on Network reset and then Reset now.
  3. Restart your laptop and check if the Wi-Fi works.

7. Check for Hardware Issues

Test with an External Adapter:

• If possible, try using a USB Wi-Fi adapter to see if it connects to networks. If it works, the issue may be with the internal Wi-Fi adapter.

Inspect for Physical Damage:

• If you're comfortable opening your laptop, check if the internal Wi-Fi adapter is properly seated in its slot.

If none of the above steps resolve the issue, there may be a hardware fault or a deeper software issue. Contact HP Phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.