WiFi icon is gone

[jack_s]

I have been having trouble getting connected to the WiFi when I updated to windows 10  which was tolerable because I would be connected for a few hours. Now it won’t show the WiFi icon. 

[asmita6658]

@jack_s

 
Greetings!

 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the connectivity.

Don't worry, I'm here to help! To better assist you -

1) What's the model name of the product? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

2) Were there any hardware or software changes made? 

3) Have you performed any troubleshooting steps before posting here? 

Hope this helps!

Let me know if you have any other questions. 

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!

[jack_s]

1)hp envy model: m7-j020dx

2)I am not sure. 

3) I have done a few  troubleshooting and my laptop does not give me the WiFi option. 

What should I do now?

[asmita6658]

@jack_s

Thanks for replying. 

Try connecting an ethernet cable and update the drivers -

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Here's the driver download link for the Wi-Fi. 

Hope this helps!

Let me know how that goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

[jack_s]

I did all that...  I thought it worked because the icon should up but then it went away... I noticed that every time I turn on the computer it shows up with the available networks and then some minutes in I am no longer connected. I click on the icon and it did not show anything networks available when other devices were connected. What else could I do?

[Jeet_singh]

@jack_s,

It looks like you were interacting with @asmita6658, but she is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

I would suggest here is to uninstall the wireless drivers from device manager: 

Right-Click on start button> click device manager> Network adapters>then select the wireless drivers and right-click on it and uninstall the Wifi drivers.

Then restart the computer and check if you are able to go online.

Finally, please update the bios, chipset and wifi drivers from this link: http://hp.com/drivers Please select the country and follow the on-screen instructions.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Alternatively, I would suggest here is to run the test of tht Wireless from F2(Please capture the failure ID for further assistance).

Let me know how it goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!