• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-10-2020 09:08 AM - last edited on ‎09-10-2020 01:19 PM by Retired

HP Recommended
Product: HP Laptop - 15s-gu0001ax
Operating System: Microsoft Windows 10 (64-bit)

Dear HP Support,

 

I just bought an HP 15s-gu0001ax laptop  (SN: [Personal Information Removed]) with Windows 10 Home single language edition pre-installed.  Our office environment requires all workstations to run Windows 10 Pro so we installed the aforementioned OS after 'cleaning' the original partitions using 'diskpart'.

 

The Windows 10 Pro installation was successful but then the wi-fi icon is missing from the taskbar and so the laptop could not connect to the internet. Is there a way to solve the wi-fi icon issue? 

 

PLEASE NOTE that Services 'WLAN AutoConfig' and 'WWAN AutoConfig' are both Running in Automatic mode.    

 

I look forward to hearing from you.

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2020 06:53 PM

HP Recommended

Please ignore this question. 

 

I was able to resolve it by upgrading Windows 10.

 

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-10-2020 06:53 PM

HP Recommended

Please ignore this question. 

 

I was able to resolve it by upgrading Windows 10.

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.