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Dhruv14
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Message 1 of 2
112
Flag Post

WiFi issue

‎05-22-2019 01:34 AM

HP Recommended
Product: Notebook15
Operating System: Microsoft Windows 8.1 (64-bit)

Yesterday when I was reset my laptop my WiFi symbol has gon and ethernet symbol is come on task bar I've already update wireless network adaptor but is doesn't work, now tell me what should i do in step by step

1 REPLY 1
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senan6806
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎05-22-2019 06:23 PM

HP Recommended

Hi @Dhruv14,

 

A warm welcome to HP Community!

Most of the wireless connectivity issues can be resolved by removing the existing wireless driver and then installing a compatible driver. Here is how to do it:

1.) In Windows, search for and open "Device Manager".

2.) Double-click "Network adapters".

3.) Right-click the Wireless device and select "Uninstall". Please makesure that you check the box 'Delete the driver software for this device'.

Once the driver is removed is removed, download and install the latest wireless driver from here. 

Additional wireless networking and internet troubleshooting can be found here. 

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

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