WiFi issues

[sanju1]

Hi, I have trouble connecting to my router when I log in. The network doesn't auto connect, and it connects and disconnects in the begining before being finally connected. The adapter is RTL8723BE 802.1 bgn. HP Assistant shows me to install an older driver (2023.48) than currently installed (2023.54). While the support website ( https://goo.gl/4y8ADZ )

shows only 2023.40. This is all confusing.

I think this is an isssue with the adapter settings and the router. But not sure. Please look at the screenshots:

Router:

[sanju1]

The Adaper settings are as follows:

802.1 n channel width:                        Auto (Options: Auto and 20Mhz Only)

Antenna Diversity:                                 Aux   (Options: Auto, Aux, Main)

Beacon Interval:                                     105

Classroom mode:                                   Disabled 

Fat channel Intolerant:                        Disabled

HT mode:                                                   Enabled

Mixed mode protection:                      CTS-to-self Enabled (Options : RTS/CTS Enabled)

Preamble Mode:                                     Long and Short (Options: Long Only)

Roaming Aggresssiveness:                Lowest (Options: Disable, Lowest, Medium-low, Medium, Medium-high, Highest)

Transmit Power:                                     Highest (Options: Lowest, Meuim-low, Medium, Medium-high, Highest)

Wireless Mode:                                        802.11 b/g (Options: 802.11b, 802.11g)

[sanju1]

No reply yet¡

[The_Fossette]

Hi @sanju1,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues with the wireless connection on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you install the driver which is suggested in HP support assistant and check if it resolves the issue.

If the issue persists, follow below steps.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

If the issue persists, follow the steps in the below link.

http://hp.care/2c86VnP

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!