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HP Recommended
HP pavilion 360
Microsoft Windows 10 (64-bit)

My WiFi network is not displayed. The network and internet settings show that the network status is "not connected". Troubleshooting didn't solve the problem either. The device manager option doesn't display my WiFi adapter, so I'm not able to use the uninstall option too.  

1 REPLY 1
HP Recommended

@Swathy_ Welcome to HP Community!

 

I understand that you are facing issues with Wifi network 

 

Please provide the correct product number. (Ensure you don't share any personal information such as serial, phone number, email ID, etc..). 

 

Here's a related HP Forums post that seems to have helped others: Click here 
I have a few steps to resolve the issue:  

  • Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

  • Update the bios by visiting this link or through support assistant using an Ethernet cable.  

  • Now try to connect to the internet wireless.    

 

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.