WiFi not connecting

[Turtle20]

I have a hp laptop, the big old one. I’m trying to connect my home wifi to the last top but is not coming up. There’s nothing wrong with the wifi as even when I try my mobile hotspot it doesn’t come up.

[Jerry_57]

Hi @Turtle20,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP laptop is not able to connect to WiFi networks, there are several steps you can try to resolve this issue:
 

Check WiFi Status:
 

• Ensure that the WiFi is turned on. Most HP laptops have a physical or touch button to enable or disable the WiFi. Look for a small icon on the keyboard or edge of the laptop.

Restart Network Equipment:
 

• Power off your WiFi router and the laptop, then turn them back on. This can resolve connectivity issues by refreshing the network connections.

Network Settings Check:
 

• Go to your laptop's "Network & Internet" settings. Make sure the WiFi adapter is enabled.
• Check the list of available networks to ensure it is scanning.

Update Network Drivers:
 

• Launch the HP Support Assistant to check for any available updates for your network drivers.
  HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site
   
• Ensure that your Windows operating system is up to date through Windows Update.

Run Network Troubleshooter:
 

• Open "Settings" > "Network & Internet" > "Status" and click on "Network troubleshooter". This tool can help automatically find and fix problems with your network connection.

Check Airplane Mode:
 

• Ensure that Airplane mode is turned off. You can usually find this in the network icon section in the taskbar.

Check for Interference:
 

• Ensure there are no physical obstructions or electronic devices that might cause interference with the WiFi signal.

Advanced Network Settings:
 

• Access "Control Panel" > "Network and Sharing Centre", then click on "Change adapter settings". Right-click your WiFi network, and select "Diagnose" to troubleshoot specific issues.
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support