• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-20-2019 05:32 PM

HP Recommended
Product: Hp 15-BS115DX

My wireless card has stopped working..what’s the model  part number to replace/ upgrade? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-20-2019 05:41 PM - edited ‎12-20-2019 05:42 PM

HP Recommended

Hi:

 

Since you have to replace the wifi adapter, you may as well upgrade to a dual band AC adapter that works with the single antenna cable your notebook has.

 

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)     HP part # L17365-005.

The only place I have been able to find this model is on eBay.

https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005&_sacat=0&_sop=15

 

The card has the same throughput as the 8723BE/DE on the 2.4 GHz wifi band, but on the 5.0 GHz wifi band with an AC router, it has a maximum throughput of 433 MBPS.

 

Below is the link to the service manual for your notebook, where you can find the wifi card removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎12-20-2019 05:41 PM - edited ‎12-20-2019 05:42 PM

HP Recommended

Hi:

 

Since you have to replace the wifi adapter, you may as well upgrade to a dual band AC adapter that works with the single antenna cable your notebook has.

 

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)     HP part # L17365-005.

The only place I have been able to find this model is on eBay.

https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005&_sacat=0&_sop=15

 

The card has the same throughput as the 8723BE/DE on the 2.4 GHz wifi band, but on the 5.0 GHz wifi band with an AC router, it has a maximum throughput of 433 MBPS.

 

Below is the link to the service manual for your notebook, where you can find the wifi card removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05493257

Was this reply helpful? Yes No

‎12-20-2019 05:59 PM

HP Recommended

The product manual lists some others..would they work too?

Was this reply helpful? Yes No

‎12-20-2019 06:01 PM

HP Recommended

No, because they need two antenna cables and your notebook only has one.

 

Was this reply helpful? Yes No

‎12-29-2019 01:08 PM

HP Recommended

Success!  Replaced the wwlan card and we have WiFi.  Thanks for the help!

Was this reply helpful? Yes No

‎12-29-2019 01:12 PM

HP Recommended

You're very welcome.

 

Glad to have been of assistance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.