-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- WiFi very slow on laptop but working fine on other devices

Create an account on the HP Community to personalize your profile and ask a question
05-09-2018 08:39 AM
05-10-2018 08:30 AM
Peace be unto you!
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand the wireless connection is extremely slow on your device, however, it does work fine on other devices.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
What is the product number of your device? Use this link to find it: https://hp.care/2rSuDJS;
(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
When was the last time it worked without these issues?
While you respond to that,
You could attempt the steps mentioned on this link: https://hp.care/2CHwdVT
Keep me posted,
For I shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again,
that said, If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
05-10-2018 04:07 PM - edited 05-11-2018 10:33 AM
I have the EXACT same problem, and I have had so for at least a year. My laptop internet is EXTREMELY slow (maximum 3mb per second, and fluctuates between 0/cut-out and 3, and other devices are fine. This has happened since Windows 10 became mandatory.. it is a bunch of rubbish. Since, my laptop's internet has become extremely fragile. Windows 10 being mandatory on MY laptop purchase, complete with all its glitches, is utterly atrocious.
MY FIX: Save Device Manager to your toolbar. Several times a day, and when you find internet is slow, open Device Manager, and Disable and Enable your Network's Wifi Adapter. This might seem tedious. I've been doing this for at least a year, so I know it bloody well is.
My specs: HP 250 G1 Notebook Pc, 64bit operating system. ProdtNo H6Q67EA#ABU. Windows 10 Pro, Versio 1703.