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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Wifi 2 turned off... Won't connect to internet

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11-29-2019 09:21 AM
After an update, I am not able to connect to the wireless internet. It states my wifi is turned off. I don't have a wifi key on my keyboard F12 is for airplane mode. I need help I haven't been able to use my laptop for 3 days now.
12-02-2019 06:18 PM
Welcome to HP support community.
Perform a hard reset: - Click here
Click here to access the troubleshooter (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
12-06-2019 02:26 PM
Hard reset also known a power drain does not delete any files, it's used only to refresh the system and release any excessive static that could be causing such issues.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee