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‎11-29-2019 09:21 AM

HP Recommended
Product: Hp Laptop-FTTOL14M
Operating System: Microsoft Windows 10 (64-bit)

After an update, I am not able to connect to the wireless internet. It states my wifi is turned off. I don't have a wifi key on my keyboard F12 is for airplane mode. I need help I haven't been able to use my laptop for 3 days now. 

1 person had the same question
3 REPLIES 3

‎12-02-2019 06:18 PM

HP Recommended

@Jarose714

 

Welcome to HP support community.

 

Perform a hard reset: - Click here

Click here to access the troubleshooter (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎12-05-2019 03:30 PM

HP Recommended

It's a software issue. Will the hard reset delete all my files etc.? 

Was this reply helpful? Yes No

‎12-06-2019 02:26 PM

HP Recommended

@Jarose714

 

Hard reset also known a power drain does not delete any files, it's used only to refresh the system and release any excessive static that could be causing such issues.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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