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Vx1000
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Message 1 of 3
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Wifi Driver faulty

HP Recommended
HP Pavilion
Microsoft Windows 10 (64-bit)

Over the past month, my Wifi driver (Dual Band Wireless-AC 3168) has been playing up. 

 

1) Every so often, the Wifi driver disables itself and I am cut off from using any wireless network. When going into Networks and Connections, it will only show Aeroplane mode and no networks. I've tried using the Windows diagnosis tool to no avail and I have also tried enabling the driver, but this does not work. It can take hours before it comes back and I have no control over whether it comes back or not. 

2) Less importantly, eEvery time the computer locks, the Wifi disconnects.

 

I have had to roll back the driver the previous version (2 June 2020) from the current version (May 2021?) because it is so frustrating. 

 

Has anybody else had this issue, or could somebody please help advise what could work to rectify this problem? Any help would be appreciated. Thank you!

2 REPLIES 2
schnarf78
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Message 2 of 3
Flag Post
HP Recommended

I too have a similar issue.  I notice it whenever my notebook has gone into Sleep Mode when closed.  I typically have to restart in order to see the connection option, but before restarting I too can only see BlueTooth or Airplane, and no option to connect to WifI.

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praveenbv
HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

Hi@Vx1000, Welcome to the HP Support Community!

 

Firstly apologies for all the inconvenience. I'll action this right away without much delay. We will work on this issue together to sort it out.

 

I believe you have issues with wifi. Please follow the troubleshooting steps by clicking on the below link.

https://support.hp.com/in-en/document/c04649175



Note: Update the BIOS  for HP support  website ( take Sure the  charger is connected while updating the BIOS  )

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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