• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
14q-cs0009TU
Linux

Hi
I have installed ubuntu 18.04 on my new HP 14q-cs0009TU laptop but it's internal WiFi not working. It seems kernal driver failed to load wifi. I tried load third party drivers but it didn't work. Please help me in loading it's internal wifi.

 
 
 
 
8 REPLIES 8
HP Recommended

Hi

Credit to Bapoumba, Ubuntu Forums
When troubleshooting wireless, it's important that your system is fully updated by opening a terminal, CTRL+ALT+T. Using a wired internet connection, please run:
Code:

sudo apt update
sudo apt dist-upgrade

and reboot if necessary.

If the issues persist, it is recommended that you install pastebinit, by running:
Code:

sudo apt install pastebinit

This will enable the wireless script to, upon your approval, upload the obtained data to pastebin, creating at the same time a link to it in your terminal, permitting you to paste it to a forum thread.

Once that's done, download and run the wireless info script, which will gather information to help diagnose your system. You can run it using this command:
Code:

wget -N -t 5 -T 10 https://github.com/UbuntuForums/wireless-info/raw/master/wireless-info && \
chmod +x wireless-info && \
./wireless-info

It will create the file "wireless-info.txt" at the location it is run from, and depending on its size, an additional archive called "wireless-info.tar.gz". If you prefer, you can post the file directly to pastebin yourself. Sensitive information like MAC addresses and WPA/WEP keys are masked automatically.

If you aren't able to connect to the internet with the affected system, including via a wired connection, just navigate to this link and follow the instructions there on how to the run wireless script without an internet connection.

HP Recommended

Hi

http://partsurfer.hp.com/Search.aspx?searchText=5DZ92PA

L21480-005WLAN RT BGN 1x1 +BT4.2LE M

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo AdapterL21480-005

 

Which should be usuable.

ELSE

https://askubuntu.com/questions/983251/realtek-semiconductor-rtl8723de-device-d723-issue

 

OR

 
 

I am writing a more complete answer in order to explain the exact procedure for the benefit of the inevitable searchers.

Your kernel version is 4.13.0-xx. Accordingly, we will get the driver appropriate for kernel versions 4.11 and higher. With a temporary working internet connection by ethernet, tethered or whatever means possible, open a terminal and do:

sudo apt update
sudo apt install git dkms
git clone https://github.com/smlinux/rtl8723de.git -b 4.11-up
sudo dkms add ./rtl8723de
sudo dkms install rtl8723de/5.1.1.8_21285.20171026_COEX20170111-1414
sudo depmod -a

Reboot and your wireless should be working.

 

Credit to Chili555

If in doubt please ask.

 

HP Recommended

Hi Lil_Boy_Blue

 

I m getting stocked with wifi 😞

at this point , i have tried almost everything you and others posted

Do you mind, if I post here the wireless-info.txt file?

it is quite long

 

i ll happy to hear back from you!

HP Recommended

Please post and / or send to me as a private message.

 

I would point out 19:04 is current.

HP Recommended

Hi

The file you sent is being studied.   RTL8821CE

AND at the risk of egg on my face, I may have misled you as to the adapter fitted. 

WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 9461 802.11 AC 1×1 WiFi + BT5 Combo Adapter (non-vPro) (MU-MIMO supported)
L25889-005
Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) 863934-855
Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005

 

Are all the possibles HP list, and the wireless info reports....

01:00.0 Network controller [0280]: Realtek Semiconductor Co., Ltd. RTL8821CE 802.11ac PCIe Wireless Network Adapter [10ec:c821]

 

So try somewhere like this....

https://duckduckgo.com/?q=UBUNTU+18%3A04+DRIVERS+FOR+RTL8821CE&t=ffnt&ia=videos

 

Please try again with

git clone https://github.com/tomaspinho/rtl8821ce.git
cd rtl8821ce/
sudo make all
sudo make install
sudo modprobe -a 8821ce

 

HP Recommended

Hi  Lil_Boy_Blu,

 

thanks a lot!

 

you are the hero of the day!

 

Following the step of the first link was enough.

https://duckduckgo.com/?q=UBUNTU+18%3A04+DRIVERS+FOR+RTL8821CE&t=ffnt&ia=videos

 

i guess the mistake was that , i was just installing the wrong driver.

Have a nice Weekend

HP Recommended

Prego.

HP Recommended
sudo apt-get install broadcom-sta-common broadcom-sta-source
sudo apt-get --reinstall bmcwl-kernel-source

 

I had the very same issue. This solved my problem.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.