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HP Recommended
14q-cs0009TU
Linux

Hi
I have installed ubuntu 18.04 on my new HP 14q-cs0009TU laptop but it's internal WiFi not working. It seems kernal driver failed to load wifi. I tried load third party drivers but it didn't work. Please help me in loading it's internal wifi.

 
 
 
 
8 REPLIES 8
HP Recommended

Hi

Credit to Bapoumba, Ubuntu Forums
When troubleshooting wireless, it's important that your system is fully updated by opening a terminal, CTRL+ALT+T. Using a wired internet connection, please run:
Code:

sudo apt update
sudo apt dist-upgrade

and reboot if necessary.

If the issues persist, it is recommended that you install pastebinit, by running:
Code:

sudo apt install pastebinit

This will enable the wireless script to, upon your approval, upload the obtained data to pastebin, creating at the same time a link to it in your terminal, permitting you to paste it to a forum thread.

Once that's done, download and run the wireless info script, which will gather information to help diagnose your system. You can run it using this command:
Code:

wget -N -t 5 -T 10 https://github.com/UbuntuForums/wireless-info/raw/master/wireless-info && \
chmod +x wireless-info && \
./wireless-info

It will create the file "wireless-info.txt" at the location it is run from, and depending on its size, an additional archive called "wireless-info.tar.gz". If you prefer, you can post the file directly to pastebin yourself. Sensitive information like MAC addresses and WPA/WEP keys are masked automatically.

If you aren't able to connect to the internet with the affected system, including via a wired connection, just navigate to this link and follow the instructions there on how to the run wireless script without an internet connection.

HP Recommended

Hi

http://partsurfer.hp.com/Search.aspx?searchText=5DZ92PA

L21480-005WLAN RT BGN 1x1 +BT4.2LE M

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo AdapterL21480-005

 

Which should be usuable.

ELSE

https://askubuntu.com/questions/983251/realtek-semiconductor-rtl8723de-device-d723-issue

 

OR

 
 

I am writing a more complete answer in order to explain the exact procedure for the benefit of the inevitable searchers.

Your kernel version is 4.13.0-xx. Accordingly, we will get the driver appropriate for kernel versions 4.11 and higher. With a temporary working internet connection by ethernet, tethered or whatever means possible, open a terminal and do:

sudo apt update
sudo apt install git dkms
git clone https://github.com/smlinux/rtl8723de.git -b 4.11-up
sudo dkms add ./rtl8723de
sudo dkms install rtl8723de/5.1.1.8_21285.20171026_COEX20170111-1414
sudo depmod -a

Reboot and your wireless should be working.

 

Credit to Chili555

If in doubt please ask.

 

HP Recommended

Hi Lil_Boy_Blue

 

I m getting stocked with wifi 😞

at this point , i have tried almost everything you and others posted

Do you mind, if I post here the wireless-info.txt file?

it is quite long

 

i ll happy to hear back from you!

HP Recommended

Please post and / or send to me as a private message.

 

I would point out 19:04 is current.

HP Recommended

Hi

The file you sent is being studied.   RTL8821CE

AND at the risk of egg on my face, I may have misled you as to the adapter fitted. 

WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 9461 802.11 AC 1×1 WiFi + BT5 Combo Adapter (non-vPro) (MU-MIMO supported)
L25889-005
Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) 863934-855
Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005

 

Are all the possibles HP list, and the wireless info reports....

01:00.0 Network controller [0280]: Realtek Semiconductor Co., Ltd. RTL8821CE 802.11ac PCIe Wireless Network Adapter [10ec:c821]

 

So try somewhere like this....

https://duckduckgo.com/?q=UBUNTU+18%3A04+DRIVERS+FOR+RTL8821CE&t=ffnt&ia=videos

 

Please try again with

git clone https://github.com/tomaspinho/rtl8821ce.git
cd rtl8821ce/
sudo make all
sudo make install
sudo modprobe -a 8821ce

 

HP Recommended

Hi  Lil_Boy_Blu,

 

thanks a lot!

 

you are the hero of the day!

 

Following the step of the first link was enough.

https://duckduckgo.com/?q=UBUNTU+18%3A04+DRIVERS+FOR+RTL8821CE&t=ffnt&ia=videos

 

i guess the mistake was that , i was just installing the wrong driver.

Have a nice Weekend

HP Recommended

Prego.

HP Recommended
sudo apt-get install broadcom-sta-common broadcom-sta-source
sudo apt-get --reinstall bmcwl-kernel-source

 

I had the very same issue. This solved my problem.

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