-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- Re: Wifi Drivers for Ubuntu 18.04

Create an account on the HP Community to personalize your profile and ask a question
03-04-2019 04:36 AM
Hi
I have installed ubuntu 18.04 on my new HP 14q-cs0009TU laptop but it's internal WiFi not working. It seems kernal driver failed to load wifi. I tried load third party drivers but it didn't work. Please help me in loading it's internal wifi.
03-04-2019 04:46 AM
Hi
Credit to Bapoumba, Ubuntu Forums
When troubleshooting wireless, it's important that your system is fully updated by opening a terminal, CTRL+ALT+T. Using a wired internet connection, please run:
Code:
sudo apt update
sudo apt dist-upgrade
and reboot if necessary.
If the issues persist, it is recommended that you install pastebinit, by running:
Code:
sudo apt install pastebinit
This will enable the wireless script to, upon your approval, upload the obtained data to pastebin, creating at the same time a link to it in your terminal, permitting you to paste it to a forum thread.
Once that's done, download and run the wireless info script, which will gather information to help diagnose your system. You can run it using this command:
Code:
wget -N -t 5 -T 10 https://github.com/UbuntuForums/wireless-info/raw/master/wireless-info && \
chmod +x wireless-info && \
./wireless-info
It will create the file "wireless-info.txt" at the location it is run from, and depending on its size, an additional archive called "wireless-info.tar.gz". If you prefer, you can post the file directly to pastebin yourself. Sensitive information like MAC addresses and WPA/WEP keys are masked automatically.
If you aren't able to connect to the internet with the affected system, including via a wired connection, just navigate to this link and follow the instructions there on how to the run wireless script without an internet connection.
03-04-2019 04:55 AM
Hi
http://partsurfer.hp.com/Search.aspx?searchText=5DZ92PA
L21480-005 | WLAN RT BGN 1x1 +BT4.2LE M |
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo AdapterL21480-005
Which should be usuable.
ELSE
https://askubuntu.com/questions/983251/realtek-semiconductor-rtl8723de-device-d723-issue
OR
I am writing a more complete answer in order to explain the exact procedure for the benefit of the inevitable searchers.
Your kernel version is 4.13.0-xx. Accordingly, we will get the driver appropriate for kernel versions 4.11 and higher. With a temporary working internet connection by ethernet, tethered or whatever means possible, open a terminal and do:
sudo apt update sudo apt install git dkms git clone https://github.com/smlinux/rtl8723de.git -b 4.11-up sudo dkms add ./rtl8723de sudo dkms install rtl8723de/5.1.1.8_21285.20171026_COEX20170111-1414 sudo depmod -a
Reboot and your wireless should be working.
Credit to Chili555
If in doubt please ask.
08-23-2019 12:21 AM
Hi Lil_Boy_Blue
I m getting stocked with wifi 😞
at this point , i have tried almost everything you and others posted
Do you mind, if I post here the wireless-info.txt file?
it is quite long
i ll happy to hear back from you!
08-23-2019 11:01 AM
Hi
The file you sent is being studied. RTL8821CE
AND at the risk of egg on my face, I may have misled you as to the adapter fitted.
WLAN module
Description Spare part number
Intel Dual Band Wireless-AC 9461 802.11 AC 1×1 WiFi + BT5 Combo Adapter (non-vPro) (MU-MIMO supported)
L25889-005
Intel Dual band wireless-AC 3168 802.11AC 1x1 WiFi + Bluetooth 4.2 Combo Adaptor (non-vPro) 863934-855
Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) 924813-855
Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) L17365-005
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + Bluetooth 4.2 Combo Adapter L21480-005
Are all the possibles HP list, and the wireless info reports....
01:00.0 Network controller [0280]: Realtek Semiconductor Co., Ltd. RTL8821CE 802.11ac PCIe Wireless Network Adapter [10ec:c821]
So try somewhere like this....
https://duckduckgo.com/?q=UBUNTU+18%3A04+DRIVERS+FOR+RTL8821CE&t=ffnt&ia=videos
Please try again with
git clone https://github.com/tomaspinho/rtl8821ce.git cd rtl8821ce/ sudo make all sudo make install sudo modprobe -a 8821ce
08-23-2019 12:46 PM
Hi Lil_Boy_Blu,
thanks a lot!
you are the hero of the day!
Following the step of the first link was enough.
https://duckduckgo.com/?q=UBUNTU+18%3A04+DRIVERS+FOR+RTL8821CE&t=ffnt&ia=videos
i guess the mistake was that , i was just installing the wrong driver.
Have a nice Weekend