Wifi Drops, every 5 min -- Realtek RTL8822BE 802.11ac PCIe Adapter

[Bluecake]

Hi,

I bought this laptop 2 days ago. Yesterday the wifi dropped every 5 min. Today it was fine, until this evening and it also dropped every 5 min.   

I tried a few things

1- Disabled bluetooth

2- Updated Bluetooth drivers and system firmware drivers. All the other drivers including the wifi device are up to date

3- Unchecked the box for battery saving for the wifi adapter

4- Restarted Laptop

5-Changed the beacon value

My router works fine. My previous PC never had this issue. All other devices have stable internet too.

My wifi seems to be working fine now suddenly. I will see in the near future if I still have issues. Probably tomorrow for no good reason. I hope not. 

Here is the information you need apparently:

Physical Address    Transport Name
=================== ==========================================================
B0-0C-D1-48-47-0F   Media disconnected
0C-96-E6-72-12-95   \Device\Tcpip_{63390302-CF28-4375-94E0-EFAEB0411883}

Host Name:                 LAPTOP-0G1JGSL1
OS Name:                   Microsoft Windows 10 Home
OS Version:                10.0.17763 N/A Build 17763
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          xxx
Registered Organization:   HP
Product ID:                00325-96517-05851-AAOEM
Original Install Date:     28/06/2019, 21:16:10
System Boot Time:          30/06/2019, 00:54:51
System Manufacturer:       HP
System Model:              HP Laptop 14-cf1xxx
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 142 Stepping 11 GenuineIntel ~1600 Mhz
BIOS Version:              Insyde F.31, 16/11/2018
Windows Directory:         C:\windows
System Directory:          C:\windows\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-gb;English (United Kingdom)
Input Locale:              en-gb;English (United Kingdom)
Time Zone:                 (UTC+03:00) Kuwait, Riyadh
Total Physical Memory:     8,078 MB
Available Physical Memory: 3,516 MB
Virtual Memory: Max Size:  9,998 MB
Virtual Memory: Available: 4,726 MB
Virtual Memory: In Use:    5,272 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    WORKGROUP
Logon Server:              \\LAPTOP-0G1JGSL1
Hotfix(s):                 8 Hotfix(s) Installed.
                           [01]: KB4495590
                           [02]: KB4462930
                           [03]: KB4465065
                           [04]: KB4465477
                           [05]: KB4470788
                           [06]: KB4503308
                           [07]: KB4504369
                           [08]: KB4469342
Network Card(s):           2 NIC(s) Installed.
                           [01]: Realtek PCIe GbE Family Controller
                                 Connection Name: Ethernet
                                 Status:          Media disconnected
                           [02]: Realtek RTL8822BE 802.11ac PCIe Adapter
                                 Connection Name: WiFi
                                 DHCP Enabled:    Yes
                                 DHCP Server:     192.168.1.254
                                 IP address(es)
                                 [01]: 192.168.1.67
                                 [02]: fe80::fcea:f03e:d939:18eb
Hyper-V Requirements:      VM Monitor Mode Extensions: Yes
                           Virtualization Enabled In Firmware: Yes
                           Second Level Address Translation: Yes
                           Data Execution Prevention Available: Yes

Name                      InterfaceDescription                    ifIndex Status       MacAddress             LinkSpeed
----                      --------------------                    ------- ------       ----------             ---------
Ethernet                  Realtek PCIe GbE Family Controller           11 Disconnected B0-0C-D1-48-47-0F          0 bps
WiFi                      Realtek RTL8822BE 802.11ac PCIe Adapter      10 Up           0C-96-E6-72-12-95        65 Mbps

Name                      InterfaceDescription                     DriverFileName  DriverDate DriverVersion NdisVersion
----                      --------------------                     --------------  ---------- ------------- -----------
Ethernet                  Realtek PCIe GbE Family Controller       rt640x64.sys    2018-08-15 10.30.815.... 6.40
WiFi                      Realtek RTL8822BE 802.11ac PCIe Adapter  rtwlane.sys     2018-09-12 2024.0.3.101  6.70

ComputerName                          : LAPTOP-0G1JGSL1
InterfaceAlias                        : WiFi
InterfaceIndex                        : 10
InterfaceDescription                  : Realtek RTL8822BE 802.11ac PCIe Adapter
NetCompartment.CompartmentId          : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress           : 0C-96-E6-72-12-95
NetAdapter.Status                     : Up
NetProfile.Name                       : Blink0D82D4
NetProfile.NetworkCategory            : Public
NetProfile.IPv6Connectivity           : NoTraffic
NetProfile.IPv4Connectivity           : Internet
IPv6LinkLocalAddress                  : fe80::fcea:f03e:d939:18eb%10
IPv4Address                           : 192.168.1.67
IPv6DefaultGateway                    :
IPv4DefaultGateway                    : 192.168.1.254
NetIPv6Interface.NlMTU                : 1500
NetIPv4Interface.NlMTU                : 1500
NetIPv6Interface.DHCP                 : Enabled
NetIPv4Interface.DHCP                 : Enabled
DNSServer                             : 192.168.1.254

ComputerName                          : LAPTOP-0G1JGSL1
InterfaceAlias                        : Ethernet
InterfaceIndex                        : 11
InterfaceDescription                  : Realtek PCIe GbE Family Controller
NetCompartment.CompartmentId          : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress           : B0-0C-D1-48-47-0F
NetAdapter.Status                     : Disconnected

ComputerName           : internetbeacon.msedge.net
RemoteAddress          : 13.107.4.52
InterfaceAlias         : WiFi
SourceAddress          : 192.168.1.67
PingSucceeded          : True
PingReplyDetails (RTT) : 72 ms

IF I still have issues, I will try to download older drivers, previous versions.

Or apparently there is a reset thing to do. 

If it still doesn't work out, I will curse life and buy a wifi dongle or try to get a refund for this PC(which will probably not happen) or try to get something out of this 1 year warranty.

[Paul_Tikkanen · Accepted solution]

Hi:

I believe there are newer wifi and Bluetooth drivers for that card then what you have installed now.

You may want to update wifi and Bluetooth drivers and see if that resolves the problem.

2024.0.8.107/2024.0.4.108      Jun 5, 2019

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96885.exe

1.6.1015.3008     Jun 11, 2019

https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97009.exe

[Bluecake]

I did most of what you said.

Then I gave up, then it worked fine.

Thank you, HP is so complex and interesting, those CPU machines change space and time in a such a funny way.

I love you

Merry X mas

Happy New Year

Happy 2020

Go Trump!

[Paul_Tikkanen]

You're very welcome.

Happy New Year to you too!

I don't work for or represent HP, so I don't know if a moderator made a change to your user name.