Wifi Problem hp pavilion 15 notebook

[2H5A8AV]

Hello,

I don't know if this problem started after I upgraded my bios or not but this problem is driving me mad.

I am connected to my router via wireless. Every day or every other day suddenly my wifi gets disconneted while all other devices including my phone is working fine with wifi. Sometimes, this problem is resolved when I got to Control Panel, under network an sharing, change adapter setting, I disabale the wifi and enable it again it gets connected or I have to restart my Windows 11. Sometimes when I get wifi disconnected, even the Windows 11 cannot be restarted and I have to force shutdown by holding the power button for seven seconds.

My product Number: 2H5A8AV

Please help me because in the middle of classes suddenly my wifi is disconnected.

Thanks.

[ub6424]

Hello @2H5A8AV 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration.

(1) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

(2) Please report your results

Possible wirless network adapters:

[2H5A8AV]

Hi,

Here is an screenshot of what you asked?

[ub6424]

Hello @2H5A8AV 

Thanks for reporting.

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(3) Restart Windows

(4) Test wireless connection

(5) Please report your results

[2H5A8AV]

Hi,

it just happended again. In the middle of browsing, suddenly I get disconnected while my mobile devices are connected to wifi.

I did what you told me yesterday and installed the wifi application.

First, this is how I see it right now.

Then, I went to control panel again,

And I had to disable the Wifi and Enable it again, the the problem solved and it connected to my wifi.

Please help me on this.

[ub6424]

Hello @2H5A8AV 

Does this problem happen in battery mode or with charger connected ?

[2H5A8AV]

I checked it both. Today, it was on charger when happended but I am sure it was on battery too when I get disconnected.

My HP laptop didn't have this problem a few months ago now it is happening each day.

[ub6424]

Hello @2H5A8AV 

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU   2H5A8AV#??? ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[2H5A8AV]

@Ub6424
The basic system configuration is attached below for your consideration.

[2H5A8AV]

@Ub6424

@Ub6424

I attached two screenshot of my whole device manager. You asked to Expand <Other devices>, but as you may see there is not other devices in my device manager.

Let me know if you need more information on my end to resolve my issue. Thanks.

Device Manager Photo 1Device Manager Photo 2