Wifi adapter keeps disappearing

[aj191]

My laptop has lost its wifi adapter again (doesn’t show up in the network adapter list, no wifi symbol). I’ve had the laptop a month and this happened once already a week ago, on that occasion I reinstalled the wifi drivers and the BIOS and that fixed it. This time the HP network diagnostic tool also keeps getting stuck at resetting the expressVPN adapter. 

ETA: did a windows network reset and managed to get the HP diagnostics tool to run. It says the Realtek adapter is experiencing driver or hardware related problems. The drivers are up to date

[ub6424]

Hello @aj191 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[aj191]

OS Name Microsoft Windows 11 home

Version 10.0.22000 Build 22000

System Model HP Laptop 15s-fq4xxx

System SKU 64W23EA#ABU ( equals HP product number (p/n) )

Processor 11th Gen intel(R) core i7-1195G7

BIOS Version/Date AMI F.25, 14/06/2022

[ub6424 · Accepted solution]

Hello @aj191 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(3) Restart Windows

(4) Test again

(5) Please report your results

[aj191]

The wifi is working now, thank you!

[ub6424]

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@aj191 wrote:

The wifi is working now, thank you!

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You're welcome !

Kind regards